Good morning from the East Coast.
Remember all my trouble with Travelocity last year and I SWORE I would never use them again......well Vanessa was going to see her best friend in Alabama (exchange student her name is Ea) when Ea's granmother had a stroke earlier this week and then passed yesterday.
Well, Vanessa had booked her trip though Travelocity....so I have been trying to help her change her flight to later in the month. I called AirTran (the airline) they said no problem....there is a $75 fee.....so we found two flights on Airtran that Vanessa wanted and then called Travelocity. We held for 1 hour.....got transfered around to three different people who could not speak much English...I asked the 3rd rep to take my phone # in case we got disconnected and he said they are not allowed to make any outbound calls. I guess it is to expensive to call from India.....
Anyway, he fought me all the way on the changes and he said he had to call Airtran....so he placed me on hold, and then he came back and said AirTran had a 20 minute wait, I said Fine I will wait and the next thing I know the phone is ringing like I had made a new call.
So all of a sudden I did not have the Travelocity blerb playing in the backround it was saying something about Frontier Airlines.....after another 20 minute wait (now I have been on the phone for over 2 hours with nothing accomplished) someone form Frontier Airlines answered the phone.
Now how did that happen.....no one hung up.....I asked them if Frontier Airlines was the same as AirTran and she said no...I explained what happened to me an I think she thought I was nuts. and of course she thought I was nuts!!
So I got up at 5am....to call Travelocity back and I have been on hold for 35 minutes now ....her flight is tomorrow morning so it need to be cancelled 24 hours before.....
Lisa