I wanted to post this here because DVC members sometimes post about visiting other resorts in the area and attending the presentations. I wanted to let others know my experience before agreeing to attend a TS presentation when you are really not interested. DH made me promise we would never attend a TS presentation again even if we were interested.
We just got back from a stay at MGV for a presentation package. I note that we booked the package before we purchased DVC,but Marriott would not let us out of the package without keeping our money. I understood it to be nonrefundable, so we went. Our presentation was a nightmare. DH explained to the salesman up front that we just bought DVC, were not interested in buying MVC, and could not get out of the promotion. DH said we would be happy to go through with the presentation, but we did not want to waste the salesman's time.
I have read here that if you tell the sales folks that (and it happens to be true) they tend to give you a short presentation and leave you alone. Not this guy. He proceeded to basically call me a liar (about trying to cancel), belittled me when my husband left to use the mens' room, and even tried to insist that we had to stay longer than 90 minutes because he started late. MVC lost our appointment (which I have in writing) and could not find us in their computer system, then he was late in starting, then he was later in finding a table and chairs for our meeting. He insisted that did not count as presentation time. He then asked his reception staff, while laughing at me outside of my husband's presence, if it was true that they lost our appointment. To his suprise, they confirmed that they had lost us in their system, and that we had been there on time. He continued to laugh at me, telling the staff that things like "it takes all kinds" and things of that sort. Of course, it all stopped when DH returned from the bathroom. I did tell him calmly that he was wrong, that we had agreed to give MVC 90 minutes of our time, and if they wanted to spend that 90 minutes wandering around the office trying to dig up our file or find chairs, then that was MVC's problem.
Even more interesting is that he threw a tantrum in the reception lobby telling us loudly that the time he was spending asking the receptionist to confirm we were not lying did not count as presentation time. He kept saying "this does not count as the presentation" and "If you talk to my manager it will extend your promotion time." I did explain to him and his reception staff that his behavior certainly would not make us want to buy MVC now or in the future. I did not tell him that I knew he could not legally insist that we stay longer than the 90 minutes. I think he thought that trying to intimidate us would work. What he did not know, but what he found out, is that it was impossible to intimidate us.
Anyway, I wanted to pass that along. We are certainly no strangers to business, and were very cooperative in the presentation. We just got the sales person from hell.
Does anyone have any opinions as to who I should contact about this guy's behavior? I find it to be appalling.
As to the property, it is a quality product which is better than DVC in some ways, but worse in others. On the whole, we did not like staying there as much as we love staying at BW, and our kids did not like it. So we are not interested in buying there. I will post a separate review.
We just got back from a stay at MGV for a presentation package. I note that we booked the package before we purchased DVC,but Marriott would not let us out of the package without keeping our money. I understood it to be nonrefundable, so we went. Our presentation was a nightmare. DH explained to the salesman up front that we just bought DVC, were not interested in buying MVC, and could not get out of the promotion. DH said we would be happy to go through with the presentation, but we did not want to waste the salesman's time.
I have read here that if you tell the sales folks that (and it happens to be true) they tend to give you a short presentation and leave you alone. Not this guy. He proceeded to basically call me a liar (about trying to cancel), belittled me when my husband left to use the mens' room, and even tried to insist that we had to stay longer than 90 minutes because he started late. MVC lost our appointment (which I have in writing) and could not find us in their computer system, then he was late in starting, then he was later in finding a table and chairs for our meeting. He insisted that did not count as presentation time. He then asked his reception staff, while laughing at me outside of my husband's presence, if it was true that they lost our appointment. To his suprise, they confirmed that they had lost us in their system, and that we had been there on time. He continued to laugh at me, telling the staff that things like "it takes all kinds" and things of that sort. Of course, it all stopped when DH returned from the bathroom. I did tell him calmly that he was wrong, that we had agreed to give MVC 90 minutes of our time, and if they wanted to spend that 90 minutes wandering around the office trying to dig up our file or find chairs, then that was MVC's problem.
Even more interesting is that he threw a tantrum in the reception lobby telling us loudly that the time he was spending asking the receptionist to confirm we were not lying did not count as presentation time. He kept saying "this does not count as the presentation" and "If you talk to my manager it will extend your promotion time." I did explain to him and his reception staff that his behavior certainly would not make us want to buy MVC now or in the future. I did not tell him that I knew he could not legally insist that we stay longer than the 90 minutes. I think he thought that trying to intimidate us would work. What he did not know, but what he found out, is that it was impossible to intimidate us.
Anyway, I wanted to pass that along. We are certainly no strangers to business, and were very cooperative in the presentation. We just got the sales person from hell.
Does anyone have any opinions as to who I should contact about this guy's behavior? I find it to be appalling.
As to the property, it is a quality product which is better than DVC in some ways, but worse in others. On the whole, we did not like staying there as much as we love staying at BW, and our kids did not like it. So we are not interested in buying there. I will post a separate review.
When we did our first add-on (our first vacation club trip) my husband couldn't believe how nice Betty was in person. We wanted to take her home with us and adopt her.
