Hi laurenk, when I joined loews a while back online my card also never came and I had to call. When you call they will give you you're membership number and send one out to you. These are the benefits:
WITH EVERY QUALIFYING STAY* BENEFITS INCLUDE:
Welcome Gift - Choices include: Vintage Chardonnay, Vintage red wine, seasonal fruit, bottled water, or cookies and milk.
Newspaper - The morning newspaper delivered to your door. Choices include: The Wall Street Journal, USA Today or the local paper.
Upgrade to Business Class room at time of reservation.(if available)
Free access to the Fitness Center.
500 American Airlines® AAdvantage® or Midwest Express® miles.*