Lost Chase rewards points because I closed a card...am I out of luck?

[Frwinkley]

I just realized I forget to transfer my points to another one of my Chase cards before closing my Chase Sapphire Reserve card. I had about 55,000 points. Am I out of luck?

 

[wanderlust7]

I just realized I forget to transfer my points to another one of my Chase cards before closing my Chase Sapphire Reserve card. I had about 55,000 points. Am I out of luck?

When did you close it? You can still use your points within 30 days.

 

[Frwinkley]

June 23rd....I've sent Chase a secure message. I even offered to reopen the account if necessary. I'm so mad at myself.

 

[iheartglaciers]

As a last ditch effort you can google the CEO's email address and contact the CEO. It's their office who actually answers, but sometimes you can get a resolution you can't get from regular customer service.

I used my Chase Sapphire points on a flight and closed the card afterwards (around the time the fee went up significantly). This was in 2020 and the flight ended up getting cancelled. They returned the points, but my card had since been closed. Customer service said there was nothing they could do, but someone online suggested I email the CEO. A couple of weeks later, the CEO's office contacted me and moved my points to a different Chase card that I had.

It's worth a try!

 

[Frwinkley]

Absolutely! I have nothing to lose at this point. Thanks for the tip.

 

[wanderlust7]

There was someone on Reddit who forgot to transfer out several 100k's. After a lot of persistence, they eventually got it back. I recall e-mailing the CEO was one of the things they did.

Good luck!