Disney Addicted
DIS Veteran
- Joined
- Aug 29, 2011
Back in October I booked a 1 night stay at RPR for $324.
In February 2019 I rebooked when the rate dropped to $319.
Last month I rebooked again when the APH rate of $224 came out (3 adults, 1 child)
I have not received a reimbursement of difference since my initial charge of $370.13 in October. The difference being $118.13.
I phoned today to ask about it and the gentleman I spoke with said if a refund has not happened within 48 hours then it will happen at RPR when we are there. Which is not until late August.
Really?! He said that's standard policy. Granted I have not stayed at Loews before but I have never had that happen with other hotels where I have rebooked due to rate changes. Is that correct?
He ended up saying they could make an exception and I should receive the difference in 8-10 business days... that was so weird...
In February 2019 I rebooked when the rate dropped to $319.
Last month I rebooked again when the APH rate of $224 came out (3 adults, 1 child)
I have not received a reimbursement of difference since my initial charge of $370.13 in October. The difference being $118.13.
I phoned today to ask about it and the gentleman I spoke with said if a refund has not happened within 48 hours then it will happen at RPR when we are there. Which is not until late August.
Really?! He said that's standard policy. Granted I have not stayed at Loews before but I have never had that happen with other hotels where I have rebooked due to rate changes. Is that correct?
He ended up saying they could make an exception and I should receive the difference in 8-10 business days... that was so weird...