Last July as we were boarding Magical Express to leave, our stroller was not loaded into the bus. From the airport we called the resort and they indeed had our stroller (even had name address tags and all) Sure they would send it home for us. 2 months later DH calls again. No stroller... but they will get it right out to us, sorry for the delay. 8 months later... still no stroller.
Hope you have better luck!!