Party of 5
4 Disney Adults on the Dining plan and a 1 yr old.
Le Cellier has been our groups favorite place to dine at Disney for probably 5 years now. I had never experienced bad food here but then theres this trip. Here is what our group ordered.
Appetizers
2 shrimp cocktails and the cheese soup
Okay in all our trips I had never ahd the cheese soup. And I will never have it again, I'm pretty sure my systolic BP shot up 30 points with one bite. Is it suppose to be that salty? Nope not for me. The shrimp cocktails were fine in flavor but I was sad to see the change in presentation. From creative to lets just throw them in a bowl.
Entrees
1 Filet and 2 14 oz Strips
The youngest son and I had planned to split one of the 14oz strips, the 16 yr old enjoyed the other, and the DH had the filet. All were ordered medium. The one I recieved was well done. I tried to eat it but it wasn't happening. Ty, the most fabulous server, came by and inquire as to the uneaten steak and noticed before I could even answer what the problem was. After some discussion with Don the manager, they decided to comp the meal by returning my dining credit and then almost forced me to take something to go. They allowed us to enjoy the appetizer and dessert and wanted to send additional food with me for later if I got hungry. So my meal stunk but the outstanding service and previous visits will ensure we will return. Everyone elses steaks were fine.
Desserts
2 choc cakes and the Strawberries with ice cream "very very good"
Not considering my steak, I would rate our experience a 9.5 on a 10 point scale. The exceptional service shown to me by Don and Ty was nothing short of perfection. I was almost embarrassed the fuss they made. 2 Table Service credits= $119.43
4 Disney Adults on the Dining plan and a 1 yr old.
Le Cellier has been our groups favorite place to dine at Disney for probably 5 years now. I had never experienced bad food here but then theres this trip. Here is what our group ordered.
Appetizers
2 shrimp cocktails and the cheese soup
Okay in all our trips I had never ahd the cheese soup. And I will never have it again, I'm pretty sure my systolic BP shot up 30 points with one bite. Is it suppose to be that salty? Nope not for me. The shrimp cocktails were fine in flavor but I was sad to see the change in presentation. From creative to lets just throw them in a bowl.
Entrees
1 Filet and 2 14 oz Strips
The youngest son and I had planned to split one of the 14oz strips, the 16 yr old enjoyed the other, and the DH had the filet. All were ordered medium. The one I recieved was well done. I tried to eat it but it wasn't happening. Ty, the most fabulous server, came by and inquire as to the uneaten steak and noticed before I could even answer what the problem was. After some discussion with Don the manager, they decided to comp the meal by returning my dining credit and then almost forced me to take something to go. They allowed us to enjoy the appetizer and dessert and wanted to send additional food with me for later if I got hungry. So my meal stunk but the outstanding service and previous visits will ensure we will return. Everyone elses steaks were fine.
Desserts
2 choc cakes and the Strawberries with ice cream "very very good"
Not considering my steak, I would rate our experience a 9.5 on a 10 point scale. The exceptional service shown to me by Don and Ty was nothing short of perfection. I was almost embarrassed the fuss they made. 2 Table Service credits= $119.43
This is how it should be all of the time as far as the customer service goes. Bravo!
