I really want to write to someone (or even send my complaint to several places) regarding the lack of wheelchair assistance at the airport when getting to the airport on DME. Who would you recommend sending my letter of complaint to? I'm seriously wondering if I should risk future travel (solo) to WDW. A couple months ago, after I'd been assured at every turn that all I needed to do was alert my bus driver, who'd then call and a wheelchair would be waiting for me when the bus arrived to whisk me off to the gate, as you can guess, that didn't happen-the bus driver had no idea what I meant, why I'd been told that, and refused to call anyone. When I called DME to complain (first they gave me the same assurance of what was supposed to happen, then I told them what DID happen), they promised me that they'd address the issue with their drivers and that it would never happen again. But then I read recently that it did just happen to someone else. And since I travel solo and aren't very strong, bringing my own wheelchair isn't much of an option and really shouldn't be necessary anyways. So what to do? Who to contact?