kohls...they gave me a gift today.

[D L and K's Mom]

I placed and order with Kohls a few days ago. It wouldnt take my Kohls Cash and my gift card but I placed it anyway and used my 30% off coupon. The order came today and the 3 games were there but the Wii game and controler was missing.....Was going to call but thought I would wait until after dinner. During dinner the UPS man came and brought us a big envelope....it was the missing Wii game and controler and the othere 3 games that I had already recieved. I called Kohls and talked to a customer service person who checked my card and said I had been billed once. I said I got 2 packages and he said yes, one with the Wiii game and controller and another seperate one with the games. Nope, I got 2 of each game. He insisted that the order was only charged once and the order was in 2 different shipments. I again said , No there was 2 packages and they doubled the games . He said I am not showing that. Ok so now do I go to Kohls and return the games or do Ikeep them and use them as gifts???? DH says I tried and it is a gift from Kohls for Christmas.

 

[beansmom]

i have to agree with your DH on this. You DID try to return them.

Merry Christmas from Kohls!

 

[JamesMom]

Pass on your good fortune and drop them off at a "Toys for Tots" or give to an Angel Tree kid.

 

[DVCBELLE]

I agree - you called Kohls and let them know what happened...

Pay it forward!

 

[MinnieLove]

The free games are just that free. If you are like me you spend a lot at Kohls. Nice gift and thanks Ms. Kohls. A donation is a great idea!

 

[3boymthr]

I agree with your DH and will pass along that I've had something similar happen to me twice. Once each with TRU and once with Amazon.

With TRU I took the items and the receipt to the store and I was showing the guy the invoice and the extra "free" stuff. The manager came to the front and looked at the receipt and the items and said that basically they couldn't take the items back because the computers never saw the items leaving so returning them would throw off their inventory. I turned the extra stuff into birthday gifts With Amazon it was a $400 text book that I've still got cluttering up my drawers as I just can't seem to unload it despite listing it on ebay for 99c.

 

[sherry7]

Strangely enough, the same thing happened to me recently with a Kohl's online order. I called and they had no record of it. They sent me 2 electric skillets. I still have the extra one sitting in my living room.

 

[sissy_ib]

I agree, you did the right thing by calling. What more can you do I would drop them off in a toys for tots box or something similar if you don't have someone you can gift them too.

 

[IDoDis]

Save them for gifts. Charities like Toys for Tots asks that electronic gifts and things that require batteries not be given because the families generally don't have money for expensive batteries. That would probably be the same for a Wii game. Most of these children don't have a Wii.

 

[horseshowmom]

I had something similar happen with Overstock.com once. I called and explained that they sent me two packages even though I was only charged for one. After a lengthy conversation with someone who acted a little like I was trying to pull something on them , they finally sent me an email label to return it to them.

When they got it back, they promptly credited my account for that amount. I called yet again and explained the situation and that it was returned because I had not paid for it (got two due to their mistake) and that I wasn't entitled to a refund because I still had the one I purchased.

They assured me they would take care of it. The next time I ordered something (a few months later), the "credit" covered most of the cost and only the difference came up for me to pay.

By that point, I gave up and just paid the small difference. Really, what else can you do?

 

[SILLYANDI]

Justice did this last summer. They sent me two identical shipments of the exact same order including reciept & order numbers. I called and told them and they argued with me that I only got one order but it came in multiple shipments (we are talking a $200 order- 2 big boxes of clearance and 40% off stuff so it was probably closer to $500 retail for each order). I told them I would send it all back if they would send a shipping label and they said to take it into a store instead?

So I take it to our closest store (30 minutes away hence the reason I was ordering online) and explain the story. Manager tells me that that she "has to take it as a return" which really means nothing to me and I walk out of the store.
When I get the credit card statement it shows a full refund of the order. I call justice and explain that I should not have received a refund because they sent it to me twice and I was just returning what was rightfully theirs and the gal tells me she's sorry but there is nothing they can do to help me.If she bills my credit card it will send the order out again. So I thank her for "helping me" by sending me $500 worth of free clothing for my daughters and hung up. Not sure what more I could have done

 

[funforfive]

Pass on your good fortune and drop them off at a "Toys for Tots" or give to an Angel Tree kid.

What a perfect way to celebrate the season!

 

[mblaesing]

This happened to me in the store at Office Depot. My mom wanted a computer desk and chair combo they had on sale. We went to OD and the first store only had the chair, but another store had the desk. You had to purchase them together to get the sale price.

So the manager said we could purchase the chair at the first store, return it at the second store and rebuy it with the desk. So the second store put the refund on a gift card so I could just use it toward the desk.

But when the cashier rang up the desk and the chair together it came out to ZERO. I immediately told her that was wrong and that it should be over $100. She tried more than once and then got a manager. He tried multiple times and it kept coming back to zero. So he said there was nothing he could do and that is how the system wanted to ring it up and then he asked where I was parked and loaded it in my car. I was still trying to tell him it wasn't right. So we paid it forward and gave her old desk to someone who needed it.

 

[Perditamarie]

I would hold onto those until you can verify your statement. What the rep explained and what you get billed could be entirely different!!

 

[TheRatPack]

I had this happen with Amazon just last month. They shipped out a game to us, but it never updated on the tracking number and was just stuck in limbo somewhere. So I called them and they promptly sent out another one. We received the first one a week after getting the replacement so I just wrote "RETURN TO SENDER" on it and it went back. They emailed me to let me know it was received and that I'd get a credit soon. Ughhh, so now I had to email them and let them know that I didn't need a credit, it was a duplicate shipment. They sent me another email saying a credit was being processed....so then I called and told them it was a mistake. They then asked if I would give them permission to charge my card again....even though the credit hadn't even hit my card yet. I waited till it hit and then allowed them to charge it again...but it was a hassle. I don't know why they can't understand stuff like this, they must have a lot of stuff go missing. Some people wouldn't even try and call....so you did what you could. I'd definitely watch my statement though.