we went last month. The characters are not scary. They are more aptly described as playful and perhaps a little grumpy. LOTS of interaction if you want it. Characters came to our table 2 or 3 times each, unlike many other character meals where the characters come by only once. I did see 1 girl, about 8 or 9 years old, become unnerved when Hook sat down next to her as she and her parents were being seated. Hook quickly got up and moved on to another table. This dinner has a separate kids' buffet line, which had when we were there-mini hot dogs and hamburgers, pizza roles, chicken nuggets, fish nuggets, macaroni and cheese, and a make your own sundae with 4 flavors of frozen yogurt and lots of toppings. This dinner is on our "must do" list for our next trip. Have fun!