Just returned from OKW!! review of trip

[rbuzzotta]

Had a GREAT stay at OKW!!!

Checked in late last friday night. My only request that was granted was a non smoking room. I had asked to be close to HH with an elevator or bottom floor as DH just recently had knee surgery. Got Bldg. 32 top floor, no elevator!!! When I asked if there were any rooms closer to the HH, the girl checking me in said that I had already signed the form to charge to the room so I could not change at that point!! LOL!! I knew that was a line but it was no big deal since the family checking in next to me had the same request only that had a child in a motorized wheelchair and needed the same request!! It took a while but they found them a room!! I was happy for them and my DH's knee paled in comparison!! He did fine and it got stronger as the week went by!!

The room however was in need of a new carpet!! We never got Trash and Towel service until the day before we left (after I called). We stayed 8 days!! I spoke with other members and they did not get T and T too!! But not a big deal to me as I do laundry anyways!!

You can no longer order a take out from Olivia's for lunch. DD is a vegetarian and it was difficult to get her lunch other than french fries while at the pool.
I found the new manager for food service was not guite as friendly as most Disney employees!! Ruby needs to be a little more pleasant!! LOL!

We stayed at the pool ALL WEEK!! The water was very warm!!! Close to 90 I would guess. I normally take a while to get in the pool but walked right in!! Only did Blizzard Beach. NO THEME parks!! It was great just to relax!! My younger DD's had a blast at Hank's with Maryann, Ted, Manny and Eddie!! We also met the same family we saw the last 3 years and the kids all had a blast together!

The issues I just mentioned may have really ticked off others but I was in a totally different frame of mind this trip!!! I hope I keep it for future trips!! LOL!! It was great.............and the best part............I did not gain one pound all week!!! That is a first!!!! LOL!

Any questions, just ask........

 

[AnnaS]

Thanks for posting.

I am now even more excited, we check-in tomorrow. I just hope we have a decent and clean room. I am wondering if I can have trash and towel on the third day instead of the fourth - sorry you did not have one. Shouldn't you have had T & T on the fourth day and a full cleaning on the 7th day? You only had T & T only after you called?

Glad you had a great stay regardless. Glad to hear the pool is warm also. It's the way I like it too. Since I need 30 minutes to get wet

 

[kda]

T& T and cleaning dates are on your reservation. We'll be there for 9 days/8 nights and have full cleaning on Day 4 and T&T on Day 8. We've moved T& T and full cleaning days around several times, but just by 1 day. I just call mousekeeping, and am prepared to call again on the day we're expecting the service, since there have been some communication snafus. I'll probably request T&T on Day 7 to spread it out a little more.

 

[rbuzzotta]

Yes, it was on my reservation but they were a few days late!!! LOL!! and only came after I called. Others I spoke to at the pool also experienced the same in T & T day. Some did not even bother to call.

 

[Connears]

We have been members @OKW since 1994 and have had many stays there(at least once a year) and have never had a housekeeping problem ever. We usually stay 5 nights and have always had trash and tidy on 4th. We have also never had a villa in disrepair(last visit of xmas week last year again was perfect). We have usually gotten our choice of 2-3 villas at check-in(even last visit). Either we are always lucky or those with housekeeping problems seem to report them more on these boards. Don't know which is true, but I am anticipating another great stay this 12/24-12/29/06 at OKW. We have also had good experiences at BCV 3 times, but won't return to BWV after very poor experience with CM and room.
Connears

 

[byoung]

Thanks for your report.

 

[rbuzzotta]

Connears, we too have always gotten our housekeeping when it was suppose to be!!! I figured this was just a fluke but after speaking to about 4 other parties, they too did not recieve T & T and had to call to request it. There is another post from someone at OKW the same time as me and did also have the same problem!!!

We love OKW and love the property!! Rm 3232 just needs a carpet change at this time!! There were stains in the living room and the rug was pulling up in the doorway of the laundry room. There were also a few stains in the 2 bedroom side too. Typical wear and tear!! Also, the couch must have been used for a trampoline by a few past guests as the middle seat really sunk low!! We did not open the couch because we did not need the pullout so I don't know how that looked!!

 

[Connears]

Hopefully the housekeeping issue is not a pattern. I'm going in with fingers crossed that all will be as it has been, but I will not hesitate to make a call if needed. I guess I also have not been in a villa that has had alot of wear and tear or maybe they have been refurfished, either way...I hope my experiences continue to be good ones as I hope it should be for any member or guest. Take care
Connears

 

[Deb & Bill]

Thanks for posting.

I am now even more excited, we check-in tomorrow. I just hope we have a decent and clean room. I am wondering if I can have trash and towel on the third day instead of the fourth - sorry you did not have one. Shouldn't you have had T & T on the fourth day and a full cleaning on the 7th day? You only had T & T only after you called?

Glad you had a great stay regardless. Glad to hear the pool is warm also. It's the way I like it too. Since I need 30 minutes to get wet

You have it backwards AnnaS. For stays of 8 nights or more, full cleaning on day 4 and trash and towels on day 8. For stays of 7 nights or less, trash and towels on day 4.

 

[gmboy95]

It is refreahing to hear from someone who does not get lost in the little things.....Too often (This is especially true for DVC members) we can tend to get thrown off our game a bit when things are not perfect on our vacations...it sounds like there where some issues that you had, and you probably should give the feedback to disney, but it is great too see that your relaxation and time with family far outshone these issues.

 

[rbuzzotta]

It is refreahing to hear from someone who does not get lost in the little things.....Too often (This is especially true for DVC members) we can tend to get thrown off our game a bit when things are not perfect on our vacations...it sounds like there where some issues that you had, and you probably should give the feedback to disney, but it is great too see that your relaxation and time with family far outshone these issues.

Little things like a stained carpet (it did not smell), no T & T (I do laundry every night and no big deal to take out the trash) are nothing compared to the quality time I was able to spend with my family!!! WE met other wonderful families there (and one family we have met the last 3 years!!). The accomodations are still exceptional compared to most!!

As for the new manager of dining services. I think she needs to chill a little and get a better attitude!! She just seemed angry every time I saw her. Very little smiling if at all!! The employees seemed somewhat uptight when she was around! NOt the relaxing Olivia's meal or Goods to Go that I have become accustomed to in the past!! I think the new dining plan is stressing out the staff!!!

Still lookin' forward to spending my 500 points next year!! Same place, same time!!