Just got off the phone w/ Costco re: cancelled & rebooked cruise

[CruiseGoon]

Hello everyone:
I've lurked on this site for a while, but haven't had anything worth posting... hopefully until now. Hence the brand new account.

My family's Mediterranean cruise at the end of May this year was in the latest batch of cancellations. I was holding out on waiting for Disney to officially make the cancellation, so I can't speak for anyone who cancelled prior. The reservation I had was made with an OBB discount, so the original had the 10% and the stateroom credit. My fare was also PIF at the time of Disney cancelling the voyage.

When I called Costco the hold time was only 20 minutes or so and I made a point about asking about the OBB and stateroom credit. The Costco agent was already aware of the question and said that Disney applying a workaround. I picked my cruise and cabin and Costco called Disney to make the reservation. What follows are the important details that I learned while making the rebooking:

They applied the full 125% FCC to my new reservation.
Since the original OBB is attached to the original reservation, they manually applied the 10% discount while making my new reservation.
The $200 stateroom credit from the original OBB is supposed to be applied within a few days for so.
The government taxes and fees from the original reservation are being refunded, regardless of what you decide to do.
The FCC and OBB do not apply to the new taxes and fees... just like before and as would be expected.

Overall, the experience was not nearly as difficult as I was expecting and I have to give credit to Costco and Disney for working to make things right and their customers happy. I hope this info sheds some light on questions that are being asked and help with decisions that anyone is having trouble making.

 

[Seamama]

Thanks for this info. Was your rebooked cruise within the 24 mos of getting your placeholder? (My placeholder expires Dec 2020 and I wouldn’t be able to rebook by then). Thanks!

 

[cvjw]

I did the same last week with Costco and my $200 OBC for both cabins was showing when I made the new reservation. The Disney agent told me how much OBC was available for each cabin - we had some left over of the 125% credit and the $200 per cabin. Hopefully yours is there too!

 

[CruiseGoon]

Thanks for this info. Was your rebooked cruise within the 24 mos of getting your placeholder? (My placeholder expires Dec 2020 and I wouldn’t be able to rebook by then). Thanks!

My original was just barely inside the 2 year mark. My rebooked is touching on 3 years from the date the placeholder reservation was made.

 

[seven2go]

I did the same a week ago. I did not put any money down at all, after applying the 125% to my new booking. Also used my 10% placeholder, and got my $200 on board credit. Also have some left from my 125% credit! The agent paid my cruise off, including taxes and fees for the new sailing. This morning I had the old taxes and fees refunded (already!) to my cc account! What a smooth process- especially as compared to the process I am having with "another" cruiseline!!!

 

[KQPBKA]

Question to original poster:
Did you already book another reservation? Did you cancel your booking and than apply the Place holder reservation? Or did they just apply 10% discount to the booked cruise?

I am in a situation where my current reservation will be canceled by me and it has my original 10% on board reservation. I already made another reservation weeks ago because we got the last room category we wanted. I would like not to cancel my reservation we had made to than rebook with the 10% discount. I am afraid that while the agent does this my room category maybe taken already... Its happened before

Thanks!

 

[CruiseGoon]

Question to original poster:
Did you already book another reservation? Did you cancel your booking and than apply the Place holder reservation? Or did they just apply 10% discount to the booked cruise?

I am in a situation where my current reservation will be canceled by me and it has my original 10% on board reservation. I already made another reservation weeks ago because we got the last room category we wanted. I would like not to cancel my reservation we had made to than rebook with the 10% discount. I am afraid that while the agent does this my room category maybe taken already... Its happened before

Thanks!

I held out and waited for Disney to cancel. I did not make the replacement reservation until Disney completed the cancellation on the original.

It's hard to say whether Disney will work something out with you. They wouldn't have to with a customer initiated cancellation, but it seems like they want to keep their customers and are trying to make accommodations to keep people happy.