Just got distrubing info.re BRP and AP...

[mrsswat]

I just called CRO to get some booking info. We're going 4/13 - 4/17. I have been trying for several days to get info on line, which at the AP site says you can book BRP for arrivals thru 4/13. I asume I fit into that catagory, since I'm arriving on 4/13. No matter which resort I chose online, it says there is nothing available. On Sat., I called CRO, and was told to get an AP/RP rate I had to call between the hours of 2 and 5. But she was very helpful and qouted me some AAA rates for those dates, there was availability at GF, WL, YC, and POR - that was all I had her check. So today I had some time between 2 and 5, so I called CRO back and asked to check the AP/BRP availability for that same time frame. The agent helping me did some checking, and came back to tell me that the AP/BRP plan ends 4/13, and since my reservation would start that day, it was not available to me. So I asked if I should wait a few weeks till the plan was extended into the next time frame, and she told me that it was not going to be exended!! I asked if that meant there were no longer going to be AP/BRP rates and she told me that's exactly what that means! I am hoping she is just misinterpreting something. I know, I know, just because I have an AP doesn't mean I should "expect" rate discounts, but still. I don't think I'll be renewing my AP after this year.

 

[colleen costello]

I believe that the fact that they are now taking passholder calls between 2 and 5 means they are admitting that "Best Rate" was a hell from the beginning, at least in terms of the "book online only." The nice woman who helped me today (between 2 and 5!) said they HATE having us book online, because us calling them means they have JOBS! I think so many people were unable to get onto the site, or were unable to book after spending a lot of time (my situation) were calling anyhow. So I think there will be SOMETHING after 4/13, but it may be differently named.

 

[Traveliz]

I know I missed something somewhere but I really don't get this call between 2-5 thing either???

Liz

 

[colleen costello]

I had trouble booking online yesterday and called to see if my reservation had been processed. They told me to call back between 2 and 5. I am assuming that is a slow time and during those hours they are authorized to help with Passholder problems. I may be wrong, but I think that is it because they said "Any day between 2 and 5."

 

[boomhauer]

I called between 2-5 on Monday and I got the BRP, and I haven't purchased my AP yet.

First off, the Disney website is awful as it is. The AP website is even worse. I think Disney may be realzing the BRP has it's advantages, but they need to make things a bit easier on the guests.

 

[Ergens2]

I hope they don't go back to the email thing again. I always got my email a week after the rates were out!! I HATED the old system. I actually like the new system. I don't have time to sit on the phone all day and it is easier for me to hop on the site and check my dates. But what I will say is I don't like the fact that you could not call as well as use the website. That sucked!! And not everyone is on the same page. The CM's at CRO knew more about the BRP then the passholder line CM's. I will not use the passholder line anymore because they never know what is going on.

 

[cdpa4d]

I called at 5:02 yesterday and it was too late. They seem pretty strict about the 2:00 to 5:00PM time frame. I also got a better rate by calling the day before than I got online. I don't know what the differences are.

For instance, I went online and got the Grand Floridian for 2 nights at around $900 Garden View Room. When I called for the same 2 nights a few days ago I was quoted $515 including tax. Just for kicks I went back and checked online and the price was still around $900. Go figure!

 

[LakeAriel]

Personally I think the problem is far too many people are trying to book AP rates without having AP's! You don't have to activate it but you should need the voucher at least to expedite the discount.

 

[boomhauer]

Personally I think the problem is far too many people are trying to book AP rates without having AP's! You don't have to activate it but you should need the voucher at least to expedite the discount.

Well, exactly - But again, as has been said, Disney is simply being lazy about this.

How difficult is it to say "Could I see your annual pass please?"

If the guest makes up some excuse as to why they don't have it, then just look in the computer. It's not difficult.

 

[srfrgrl07]

The CM's at CRO knew more about the BRP then the passholder line CM's. I will not use the passholder line anymore because they never know what is going on.

Ummm...the cast members at CRO are the same ones that answer the passholder line.

 

[TiggerInLBV]

The Same CM's that answer the Passholder line and regular CRO line do not have access to check the validity of your pass so no, it's not easy.

 

[Ergens2]

Ummm...the cast members at CRO are the same ones that answer the passholder line.

That's funny, because I have called CRO with a passholder question and was told to call the passholder line!! Maybe they just didn't want to answer my question.

 

[srfrgrl07]

That's funny, because I have called CRO with a passholder question and was told to call the passholder line!! Maybe they just didn't want to answer my question.

Maybe, if so that's too bad. I guess it depends on what the question was. As mentioned above, the agents that answer that line do not have access to the "ticket system" if you need to verify dates on APs or see if your tickets have been mailed, etc. Only ticket services can do that. But if it was a question about block out dates, discounts, prices any one (I believe) has access to that...it's the same info that is on the WDW website!

 

[Sammie]

If I had to make a guess, I would guess some changes are definitely coming.

 

[Ladyhawke10]

If I had to make a guess, I would guess some changes are definitely coming.

Sammie, do you think these changes might happen before Jan 06--I keep stalling on booking because we have some leeway in terms of our dates (I have all of January off) and I keep hoping for an alternative to the BRP. I hope I don't miss out on the 60 day window and wait in vain

 

[glass slipper girl]

Just curious...for those of you who have called between 2 & 5, are the terms of your ressie the same as BRP online? Specifically the nonrefundable one night deposit?

 

[lilstint]

Yes. I called between 2 and 5 and all the rules were the same except ....that you can call between 2 and 5.

 

[Disney Fool]

For all of you who are complaining that Disney is too lazy to train their CM's to ask the question upon check-in "Do you have your AP?" Think about this: They don't need to ask--it's in the computer. They already know whether or not you've got an active AP. I can't tell you how many times I've been reminded by a CM that I need to have my AP renewed before I check in. They are obviously looking at the date of expiration. If they can tell how old your AP is when you are booking your ressie, don't you think they also know this when you check in?

 

[LakeAriel]

For all of you who are complaining that Disney is too lazy to train their CM's to ask the question upon check-in "Do you have your AP?" Think about this: They don't need to ask--it's in the computer. They already know whether or not you've got an active AP. I can't tell you how many times I've been reminded by a CM that I need to have my AP renewed before I check in. They are obviously looking at the date of expiration. If they can tell how old your AP is when you are booking your ressie, don't you think they also know this when you check in?

Then how come they are allowing rooms to be booked without AP's purchased yet? Aren't they restricting rooms from people that actually have AP numbers?

 

[A Mickeyfan]

Then how come they are allowing rooms to be booked without AP's purchased yet? Aren't they restricting rooms from people that actually have AP numbers?

They are only allowing those with either an AP or the AP voucher. There are numbers on the back of the voucher that must be given to book. They can tell if that voucher number has been sold (just not to who unless paid for by a credit card I would imagine, even though that doesn't mean that is who it is for) If you have the voucher, they will more than likely ask for the proof at check in. If it is already activated by check in, they will have all your info.

They not only can tell you how many times you have gone, they can also tell you the names of everyone that has ever stayed in your room. When ever I call, they always ask me about 2 or 3 other names.... friends of my daughter's, or my aunt's name. They do and can keep track...they are like the FBI when it comes to your profile