Just got back from WDW, 1st trip as adults a few thoughts

[Jonell]

I can't help but chuckle about this thread - we've got a scooter person from "Wheeling" of all places who freely admits to having run over two people, no big deal because they were wearing proper scooter-mishap-approved footwear, while several others are simulatenously scolding the OP about their comment in regards to the leftover meal credits.

I think the Disney Magic makes some people Goofy.

I agree

 

[skater]

Still, the CM could have been polite about it. When I was a Disney newbie (and also young and foolish ), I got angry when I couldn't ride the train up to the front after closing. (I know I was being ridiculous - but it is what it is ). The CM politely explained things to me - and I chilled out and went on with my trip. If he had been rude, I would have been upset for a while. It doesn't matter whether it was the rules or not. Its the CM's job to explain things in a polite manner.

 

[reiella]

Still, the CM could have been polite about it. When I was a Disney newbie (and also young and foolish ), I got angry when I couldn't ride the train up to the front after closing. (I know I was being ridiculous - but it is what it is ). The CM politely explained things to me - and I chilled out and went on with my trip. If he had been rude, I would have been upset for a while. It doesn't matter whether it was the rules or not. Its the CM's job to explain things in a polite manner.

It's difficult for someone to realize when another person is being polite (or even simply 'neutral') when they keep getting told No. It's a perception issue, and while perception is reality for any customer service job, it's a difficult place to be.

If the OP feels the Cast Member was truly rude about it, they should contact guest relations or what-not. If they are simply upset over the expiration policy, it would still be a good idea to express that to Disney.

The ecv situation, especially with illuminations is difficult to deal with at all. A separate exit solution would require a separate seating area in the first place. I think it's just a consequence of being a very crowded space, and with Illuminations being a very dark crowded space.

 

[Coach81]

Glad you had a great time overall!

 

[timandheather]

It's difficult for someone to realize when another person is being polite (or even simply 'neutral') when they keep getting told No. It's a perception issue, and while perception is reality for any customer service job, it's a difficult place to be.

If the OP feels the Cast Member was truly rude about it, they should contact guest relations or what-not. If they are simply upset over the expiration policy, it would still be a good idea to express that to Disney.

The ecv situation, especially with illuminations is difficult to deal with at all. A separate exit solution would require a separate seating area in the first place. I think it's just a consequence of being a very crowded space, and with Illuminations being a very dark crowded space.

IMHO the guest relations CM's at the office on main street should be Disney's best and if this women responds bluntly with negative body language they need to relocate her.

 

[Planogirl]

Maybe 10 people had already yelled at the CM because of this? Not that that excuses a rude response.

 

[timandheather]

Maybe 10 people had already yelled at the CM because of this? Not that that excuses a rude response.

maybe so! We did see the opposite of this when we where at Le Cellier there was a CM checking people in, most of the guests who approached her wanted a table without a reservations. At First it seemed the Guests where upset but the CM had a good choice of words with a warm tone. She did this over and over again but most of the guests left not upset because and I think the reasoning is that they got a proper explanation with a positive vibe from that CM. She even told guests Italy, Mexico, Morocco or Japan may have open tables.

 

[reiella]

maybe so! We did see the opposite of this when we where at Le Cellier there was a CM checking people in, most of the guests who approached her wanted a table without a reservations. At First it seemed the Guests where upset but the CM had a good choice of words with a warm tone. She did this over and over again but most of the guests left not upset because and I think the reasoning is that they got a proper explanation with a positive vibe from that CM. She even told guests Italy, Mexico, Morocco or Japan may have open tables.

Lack of tables being available is a lot more understandable to the guest. There are two aspects to consider. You had already asked another CM regarding that issue. Effectibely moved you a second tier of complaint. You had a problem with the policy. People really don't like finding out a policy they don't understand or like won't be bent when questioned with their obviously rational disagreement with it.

Confirmation bias is extremely prevalent (on both sides) with customer service positions. My take is it most likely was taking minor body language incidents that weren't well received becaue you were frustrated and annoyed. The straw that broke your back as it were. Or at least how most csr training programs refer to complaints over 'minor' incidents.

All the same, I wasn't there. That's just how I intrepret what was posted. Ya really should express your concerns to WDW guest relations on both the policy and the cast member.

Fail phone post.

 

[maxiesmom]

Ok you said it well on this post and I thank you for it! This rule was a minor set back for me thats all! Our bad dinner/experience at Chef Mickey's and Maya Grill trumps this policy on our dining plan. As stated above most of our other meals/service where outstanding!

That's Ok! I'm gald you had a great trip over-all. And I have to agree about the food atChef Mickey's. That is one place I would go more for the experience than for really great food. And you pay an awful lot for the experience.

 

[timandheather]

That's Ok! I'm gald you had a great trip over-all. And I have to agree about the food atChef Mickey's. That is one place I would go more for the experience than for really great food. And you pay an awful lot for the experience.

Thanks we did have a good trip over all.

With Chef Mickey's we kind of knew what we where getting into based on the reviews . You would think a dinner branded around the king of WDW "Mickey Mouse" would of been better? Walt Disney himself would be furious.

I am glad we only lost 2TS cr vs paying the $80 for 2. I am sure only Mickey and Pluto stopped by our section.


Other Character breakfast/dinners we attended “Tusker house, 1900 PF, CRT,Ohana‘s” where just fine and would recommend! 1900PF was the best Mad Hatter made that one!

 

[TLinden16]

I'm going to move this to our trip report board.

 

[timandheather]

Ok Last week I did send an E-mail to Disney in regards to the Meal Plan. I did get a call yesterday from a guest relations manager. He was very apologetic over this, especially the part on how the CM presented the policy. The guest relations manager said a $100 Disney gift card on the way for this negative experience, I immediately told him that would not be necessary, but he said nope its yours and can be used at Disney stores, parks ect.

I am very happy with the outcome.