We stayed here at the end of Sept at the $20.03 rate. When I asked if we had a tower room, she replied "Not at that rate" in a rude manner. I informed her that I knew that we were not the only ones who got that rate, and that others had been getting a tower room with a DTD view, but didn't argue any further. She was very rude..........not a smile at all.
When we got to the room, it was the worst view in the hotel. There are 2 rooms on each of the wing floors that face the parking lot and a few trees. I immediately called the manager and she told me that noone ever gets a tower room for that rate. I told her that when we booked the room that they told us we would have a tower room, but they couldn't guarantee the view. We had a lengthy conversation and she changed her mind and stated that they used to but that the special was going over so well that they had to start putting all people that got that rate in the wing rooms. I informed her that would be fine, but that I really wanted at least a pool view. She moved us to the 12th floor immediately with no problem.
I will say that after the initial rudeness, the rest of the time we were treated very well. The hotel was clean and very nice. Bus service was good........ran almost every 20 - 30 minutes to each park.