We had an entertainment rate of $125 and at check-in, I was told that the minimum rate for CL is $200. So I need to pay an additional $75 to do the upgrade. I am a gold member and then I asked about upgrading to a suite and was offered $35 to upgrade to a deluxe. Did not get my request filled to stay on the 6th floor. Ended up on the 3 floor (same level as the lobby) which is quite convenient. The only upgrade we received was to a pool view room which was good.
We love the location of the hotel, but soundproof seems not as good. We could hear people around us, while at Swan we could hear nothing despite the hotel was full.
We love the location of the hotel, but soundproof seems not as good. We could hear people around us, while at Swan we could hear nothing despite the hotel was full.