I bet you they loosened up the online dining system to allow more double bookings at the larger restaurants. I know they are adjusting as we speak. The more people who double book and don't show or cancel causes them to loose lots of money. Allowing more bookings per hour is the only way to combat this. If nobody would double book, and they would cancel their unused ADR's, this probably wouldn't happen. My friend in Guest Services indicated the problems doubled once the online booking went live.
I know in August they had an awful time with restaurants showing full online but in reality they really weren't in most cases. We went to the Blue Zoo for instance with no ADR (non available all night) only to find they were half full. The manager indicated it was really causing problems. We heard this property wide, restaurants sitting half full showing no availability in the system.
Until they can really track double bookings and stop it, or they start taking CC's for every ADR like they do for Cal Grill or CRT, then we're going to see these kinds of issues happening... I have five very busy restaurants, tried the "call ahead seating" thing a few years back. We had to finally abort. It was a complete disaster, lost lots of money/efficiency...
I dreaded the day the online system came into play, knew this would happen. Anybody and their dog can book from anywhere, at anytime, and as much and as many ADR's as they want. Disney is going to have to control it somehow now that the whole world is involved. And yes it is different than calling in like before, much more opportunity for abuse...
I know in August they had an awful time with restaurants showing full online but in reality they really weren't in most cases. We went to the Blue Zoo for instance with no ADR (non available all night) only to find they were half full. The manager indicated it was really causing problems. We heard this property wide, restaurants sitting half full showing no availability in the system.
Until they can really track double bookings and stop it, or they start taking CC's for every ADR like they do for Cal Grill or CRT, then we're going to see these kinds of issues happening... I have five very busy restaurants, tried the "call ahead seating" thing a few years back. We had to finally abort. It was a complete disaster, lost lots of money/efficiency...
I dreaded the day the online system came into play, knew this would happen. Anybody and their dog can book from anywhere, at anytime, and as much and as many ADR's as they want. Disney is going to have to control it somehow now that the whole world is involved. And yes it is different than calling in like before, much more opportunity for abuse...