I'm currently a member of DVC and we find the hotels great. Howver due to the high park prices the last few years my family has gone over to Universal's Studio's for the most part. Well last year while there I went on a water ride and do to my stupidity I washed (destroyed) my ticket which still had a few days on it. I went to Customer Service and after providing some info and without a blink of an eye they issued me a new ticket. Now this year I had to leave the park to take my daughter back to the Hotel and return to the park. Then later that day we had paid for a locker but our time ran over. I called an attendant and told him I had the money to pay for it but it was in the locker. He opened the locker and said complements of Universal's. I would just like to say thank you to the folks at Universal for all their great treatment and helping me out in all situations in which I created. Certainly the ticket situation in Disney would have warranted me leaving my firt born before getting a new one. And as a DVC member thats through my own experiences. Thank You again, I hope someone at Universal Studios read this post.