JB canceled my flight tomorrow out of Syracuse

[Miffy]

I guess it depends on when they knew (or could reasonably be expected to know) they were cancelling. Sometimes they know early, and sometimes they know late. I spent 9 hours at SFO in April after boarding, then deplaning, then being delayed multiple times, then being cancelled. Then waiting for the next flight. That was on AA, and fortunately DH has status with them so we could wait in the lounge. But we did lose our original seats, and if we’d known we’d end up on the late flight anyway, we’d have spent the day elsewhere. In comparison, 12 hours seems like a lot of advance notice.

Actually, they gave me even more notice because they emailed me on the 18th to tell me that (1) my flight on the 19th was cancelled and that (2) I'd been rebooked on a flight on the 20th, a flight that had a connection in Boston and that would take 7.5 hours and not 2.6 hours.

And now, today, 3 days after the rebooked flight (which I didn't take), they send me an email confirming that the 2nd leg of the rebooked flight was also cancelled.

I guess you could call that communication, but good? Maybe as communication it could be called adequate but as an actual experience, I call it horrendous.

ETA: This experience has left me very wary of JetBlue. I'll be surprised if my flight home on Wednesday isn't canceled, is on time, and flies to the right airport! And now I'm quite reluctant to book my next WDW trip with JetBlue.

 

[Miffy]

Update:

My flight home on JetBlue left MCO a tiny bit late but landed in SYR on time. As I was deplaning, I made a comment to the flight attendant that I was relieved the flight wasn't canceled or delayed and she said she was too. So I guess what happened to me wasn't a rare occurrence.

Anyway, many thanks again to all the knowledgeable, helpful posters on this thread.