IT issues with package changes (dropped tickets and park passes)

Disturbia

Happily Ever After
Joined
Nov 5, 2020
Messages
5,116
Just a warning that if you add a park day, verify your group’s park tickets and park passes. It does take several minutes to refresh.

I added an additional day and the rest of my party’s tickets got removed and everyone’s park passes. This was not the case when I added 2 park days a month ago.

The red flag was that there was no resort package change confirmation email (for over an hour). There were no emails that park passes were removed. There are emails for new park passes (hopefully they don’t get doubled and then we get flagged at checkin). IT was dismissive and said ‘it was ok’ and that it can be fixed and it’s ok if you have more park passes (really?). I spent an hour going back and forth fixing things.

Now our park passes are separated (hopefully the overnight refresh will combine them)

DA9661C4-027D-47F9-B80F-6603CAB4B2C3.jpeg
 
Last edited:














Save Up to 30% on Rooms at Walt Disney World!

Save up to 30% on rooms at select Disney Resorts Collection hotels when you stay 5 consecutive nights or longer in late summer and early fall. Plus, enjoy other savings for shorter stays.This offer is valid for stays most nights from August 1 to October 11, 2025.
CLICK HERE













DIS Facebook DIS youtube DIS Instagram DIS Pinterest

Back
Top