IT issues when purchasing Individual Lightening Lane at 7am (resort guest time)

[MinBz]

Wasn’t sure where to post this. Disney IT is so crazy. Yesterday I bought Individual lightening lane passes for FOP and I checked “everyone in my party” during the purchase. We have a party of 9 people. We went to tap in when our time came up and everyone in my party was able to tap in green but me. Cast member said I didn’t have it and I looked on MDE and sure enough my name wasn’t listed. I felt stupid and shrugged it off as maybe I didn’t realize That I didn’t select myself. Now This morning I tried to purchase Individual lighting for Remy and it turns out I’m not eligible because I’m not listed as a resort guest. I am a resort guest and checked us in and I’m the one that booked everyone’s rooms (3 rooms total) for our group! I called IT and they said I’m listed as a resort guest in their system and to check with the front desk. Went to the front desk and they said I’m listed as a resort guest too. Disney iT said they refreshed their system but when I tested it to try to buy a lightening lane for 7 dwarves (Remy sold out) I’m still in the ineligible category with the note that I’m not eligible because I’m not a resort guest. Hoping maybe it’s a refresh thing and tomorrow it will magically fix itself. Please let me know if anyone has experienced this. I’ll post if it resolves itself tomorrow.

 

[k5xs]

Wasn’t sure where to post this. Disney IT is so crazy. Yesterday I bought Individual lightening lane passes for FOP and I checked “everyone in my party” during the purchase. We have a party of 9 people. We went to tap in when our time came up and everyone in my party was able to tap in green but me. Cast member said I didn’t have it and I looked on MDE and sure enough my name wasn’t listed. I felt stupid and shrugged it off as maybe I didn’t realize That I didn’t select myself. Now This morning I tried to purchase Individual lighting for Remy and it turns out I’m not eligible because I’m not listed as a resort guest. I am a resort guest and checked us in and I’m the one that booked everyone’s rooms (3 rooms total) for our group! I called IT and they said I’m listed as a resort guest in their system and to check with the front desk. Went to the front desk and they said I’m listed as a resort guest too. Disney iT said they refreshed their system but when I tested it to try to buy a lightening lane for 7 dwarves (Remy sold out) I’m still in the ineligible category with the note that I’m not eligible because I’m not a resort guest. Hoping maybe it’s a refresh thing and tomorrow it will magically fix itself. Please let me know if anyone has experienced this. I’ll post if it resolves itself tomorrow.

The blue-umbrella Guest Services teams in the parks helped us immensely with a similar issue.

 

[MinBz]

The blue-umbrella Guest Services teams in the parks helped us immensely with a similar issue.

Thank you. I’ll check with them. I have to meet with them anyways because my genie plus time for frozen was 5:30 when I selected it but it moved to the same time as my Space 220 dinner.