Yes, it's held with a credit card. If you're a no-show, they then charge the card you held it with. If you get there and she won't do it after you've checked her in for it, I'd think they'd work with you on that. The ladies who work there are extremely nice and were wonderful with my DD. I stayed right there with her (took tons of pics, but I don't have a digital camera and I can't scan them in because the scanner's broken), which I think really helped with her comfort level as well (they expect you to stay, so it's not an issue). And you'd be amazed at what they can do with the hair. They have 3 different styles (2 of which have added fake hair pieces). DD has tons of hair (down to her waist) but I saw them working on girls with much, much less hair without any problems. They do use a ton of gel and hairspray, so even short hair stays pulled back where they put it (DD's lasted for 5 days, even the shorter fly-away hairs!). If you go over to the Theme Parks & Strategies board, there's a whole thread on the BBB with tons of pictures, even of girls with really short hair. That might give you a good idea of whether or not your daughter's hair will be doable.