Last summer we had preferred view, but we really wanted Congress Park-we received a text while we were in Seaworld, stating we were in the Springs section. I called the number, the CM said I'll have someone call you back. A few minutes later a CM called, and he had switched us to Congress Park. Sweet! That's customer service! He said the only thing is the room wasn't ready yet, but no big deal since we were still at Seaworld.