Is it possible to speak to speak to a DVC rep about buying direct or are they all off work with the quarantine?

[agfiji25]

If we are wanting to buy into DVC directly from Disney, are their reps working from home or is it totally shutdown for now?

 

[ChipNdale8887]

If we are wanting to buy into DVC directly from Disney, are their reps working from home or is it totally shutdown for now?

I would honestly wait. When they do fully open their sales department back up even if from home they are almost most likely going to have much better incentives than right now on Riviera or Aulani. Copper Creek might stay the same.

 

[Sandisw]

Someone has posted that there was a message that sales are on hold right now,

 

[ChipNdale8887]

Someone has posted that there was a message that sales are on hold right now,

That's the auto reply I received from our agent with a sales inquiry. I'm honestly pretty shocked they remain closed almost a month later. Perhaps all sales agents had to help Member Services with sales calls? Still to shut down the sales department for this long is surprising.

 

[Sandisw]

I wonder if they are indeed helping out. The other aspect is that the state shut down all non essential business so I’d be more inclined to think that is why and working from home was just not feasible.

 

[ChipNdale8887]

I wonder if they are indeed helping out. The other aspect is that the state shut down all non essential business so I’d be more inclined to think that is why and working from home was just not feasible.

Possibly. I thought some guides already worked from home from time to time. I'd imagine the Member Services call centers aren't much different as the sales centers in the classification of essential and nonessential.

 

[Sandisw]

I thought I read that most CMs answering calls are doing so from home now. You are right,..I forgot that Some guides work from home,

Maybe that isn’t the reason. Lol

 

[E2ME2]

Possibly. I thought some guides already worked from home from time to time. I'd imagine the Member Services call centers aren't much different as the sales centers in the classification of essential and nonessential.

Yes - I know that some some DVC guides work from home periodically.
I had not heard/read that DVC Direct Sales was shutdown ?
ET

 

[Matty B13]

I think the few times I talked to my guide, he was definitely working from home. I'm really surprised that they haven't figured this out yet. My department has gone to working remote, it's a pain but at least we are staying productive.

 

[mamaofsix]

I think the few times I talked to my guide, he was definitely working from home. I'm really surprised that they haven't figured this out yet. My department has gone to working remote, it's a pain but at least we are staying productive.

Yeah, you'd think Disney would be doing anything it could to bring in money right now. Why shut down DVC sales when that could be one of their only revenue streams?

 

[miTnosnhoJ]

I would wait until you get visibility on when the resorts will open again. This is a new world.

 

[ChipNdale8887]

Yeah, you'd think Disney would be doing anything it could to bring in money right now. Why shut down DVC sales when that could be one of their only revenue streams?

It could be that they don't want to start contracts or start contracts with people have them lose their job over the last 2 weeks and have to default on their contract but still it is odd to shut down completely.

 

[CastAStone]

Are the guides by phone different from the guides at the resorts/parks? With the resorts and parks closed they may have been just swept up in the wider furlough.

 

[_auroraborealis_]

Can they even file with the county and do closings right now? Timeshare closings for a closed timeshare are the very definition of "not essential" even in a state that considers WWE essential.

 

[ChipNdale8887]

Can they even file with the county and do closings right now? Timeshare closings for a closed timeshare are the very definition of "not essential" even in a state that considers WWE essential.

The Resale websites still are it seems from what I can tell.

 

[MickyLynn]

Can they even file with the county and do closings right now? Timeshare closings for a closed timeshare are the very definition of "not essential" even in a state that considers WWE essential.

We're still doing closings in NY, and recording documents electronically and by mail, but also we were leaving things in buckets in the lobby to be handled by county staff. I'm in one of the most technologically backward counties and things are still happening, even though the buildings are closed. They've made some huge strides in the last 4 weeks to allow remote access. A lot of people need to pull equity out of houses or restructure assets, so we fall under the financial sector. Though grim, estates need to be handled. Since the timeshares are in the same pipeline as other real estate transactions, there's no reason to treat them differently than other transactions. Every county has its own method, but there isn't any real reason not to process things.

 

[Twibes]

I know the closing papers I shipped the first of the month have shown rescheduled - business closed for the last 2 weeks unfortunately. So I don't think any closing action is occurring as already mentioned. I'm hoping they don't lose them at this point!

 

[KAT4DISNEY]

My suspicion is that far and way the vast majority of sales comes from onsite visitors and without that they feel it's something they can shut down for now because internet/phone sales are a very small portion. Also without a clear opening date it could change their direction in UY's they were selling and they might want more information before they sell anything else.

 

[MickyLynn]

I will also add this: not every title company has the same in-house resources and some just can't get searches complete. I don't know the ins and outs of searching in Orange County.

 

[wishicouldgomoreofte]

Are the guides by phone different from the guides at the resorts/parks? With the resorts and parks closed they may have been just swept up in the wider furlough.

The DVC people you see in the resorts and parks are called Advance Sales something. They cannnot do sales. They don't have the training, and licenses, etc. They set appointments, and arrange transportation, and give bare bones info and answer limited questions. The real "guides" are salesmen, and work on commission or some sales based renumeration. I don't know if the Advance Sales people want to become "guides", how hard and/or long it is to become one, or how much turnover and competition there is.