We have been to Disney lots of times and have occasionally had to wait over 20 mins for a bus, but not often. As far as bus service on our trip last week, it was awful! No matter if we were at a resort or a park, we never walked right onto a bus. First part of our stay was at Coronado Springs and as we had never stayed there, we thought it was just that resort. My daughter commented she would be glad when we got to the Boardwalk, but unfortunately it was worse!! One morning we waited about 40 mins. I wonder if Disney has cut back on the bus service since attendance is down with the economy like it is?