Our cruise was wonderful - its detailed separately. The flights were completely ridiculous - This is part of a letter to Norman Mineta - Secy of Tranportation and to Delta Airlines...Delta did everything they could to take the pixie dust away... SECURITY BREACH BWI - DECEMBER 29, 2001 - The Skycap checked in bags curbside. He was working by himself and there was a line of over 40 passengers. He took a cart of bags into the airport and LEFT FIVE CHECKED IN BAGS SIT UNATTENDED FOR 7 MINUTES. SECURITY BREACH BWI DECEMBER 29, 2001 The same Skycap checked people in. The party in front of us consisted of two people. They possessed a drivers license for a third person who was not present. He issued three boarding passes. INCONSIDERATE CUSTOMER SERVICE BWI DECEMBER 29, 2001 There were over 200 people in line at the Delta counter and only 7 agents out of 15 available terminals were operating. INCONSIDERATE CUSTOMER SERVICE JACKSONVILLE, FL JANUARY 3, 2002 Concourse C There were over 100 people waiting to move past the security checkpoint. There were two available security lanes and only one was operating. INCONSIDERATE CUSTOMER SERVICE ATLANTA JANUARY 3, 2002 The weather conditions made for a difficult travel day. Delta did not help matters the customer service desk on Concourse C had 16 available terminals of which 5 were in use. There were over 100 people in line. INCONSIDERATE CUSTOMER SERVICE BWI JANUARY 3, 2002 I was re-routed onto different flights. My bags were sent separately. The baggage folks at BWI were overwhelmed they was a staff of 4 dealing with hundreds of bags strewn around the baggage area. My bags were not present. They were could not tell me where my bag was. All airlines possess tracking systems which scans bags through the system. Delta is not using it properly and as of this morning, cannot tell me if my luggage is in Atlanta, BWI, Jacksonville, or Shanghai. After witnessing the security breaches, I do not believe it is any safer to fly than it was before. The new security implementations will not stop a determined terrorist from taking down a plane. The airlines and local transit authorities have an obligation to do what it takes to restore confidence in the flying public. America was told to expect dramatic new security procedures and that would mean probable delays. We are willing to accept it if the airlines and the airport authorities also bear there part of the responsibility by fully staffing their stations to minimize the inconvenience. We, the people, also gave the airliines billions of tax payer dollars to assure their viability. When do the airlines say, "Thanks for the help" and make it tolerable by at least showing that they are trying?