I would call back and speak to another CM..that doesn't sound right to me...If you already have it booked it makes NO sense for them to not let you upgrade? You are asking them to let you GIVE them more money...why on earth would they say no? I would call back and let them know you already have a package booked and that you would like to upgrade it...where is mbanks21? He would have a definately answer or explantation for this situtation.