I talked with Jackie at Member Services yesterday

[WDWLVR]

She called on Friday in response to the letter I sent after Member Homecoming. We were out of town on Friday so we finally hooked up by phone yesterday. As some of you remember we had some problems with delivery of the package the first night. I also outlined my feelings about the events and offered some suggestions for future events.

I think it is great that DVC cares enough about what the members think to call and talk about it. We had a very nice chat and I am very pleased with the response I got.

Jackie, as well as DVC, is very aware of the DIS. No insight into future events but she did say that they appreciate feedback, and that they try to make each event a little different.

I also mentioned to her that we would love to have an online store for DVC merchandse. Nothing in the works right now but that doesn't mean it couldn't happen.

I would encourage everyone to give feedback to DVC. Be it from a special event like Member Homecoming or just any time you stay at DVC. They definately want to hear about your experiences so they can learn from them.

 

[Granny]

Thanks!

Thanks for taking the time to write DVD management with your concerns.

And thanks for sharing their response with us.

I am one who believes that they do try to make our experience as good as possible, while balancing that with their requirements to make certain profit levels.

Always nice to hear that they are listening. And that they "tune in" to the DIS from time to time.

 

[Patty3]

Thank you, I appreciate you taking the time to share this with us.

 

[JudithM]

Thank you for sharing the results of your letter regarding Member Homecoming. I am glad you came away from the phone conversation with a positive attitude, a positive experience.

Over the past several weeks I have taked to a few DVC CMs about MH. I can only beging to imagine the logistics nightmare to get every MH guest their packages. Guests were staying at EVERY WDW resort including Fort Wilderness. Plus there were MH guests staying with other guests & their names were not necessarily on the reservation. Plus members were checking in on various dates. A lot of variables played into the success of MH that perhaps we were not all aware of in the beginning.

 

[Bracho]

WOW! It was nice to hear about them calling you to talk about the problem and concerns you had about the last Member Homecoming. With as big as Disney is, I would have thought it would be the good ole form letter in the mail ploy.... It's nice to see DVC managment concerned about their membership, makes a person feel good about joining.

Thanks for letting us know

 

[WDWLVR]

Originally posted by JudithM
Thank you for sharing the results of your letter regarding Member Homecoming. I am glad you came away from the phone conversation with a positive attitude, a positive experience.

Over the past several weeks I have taked to a few DVC CMs about MH. I can only beging to imagine the logistics nightmare to get every MH guest their packages. Guests were staying at EVERY WDW resort including Fort Wilderness. Plus there were MH guests staying with other guests & their names were not necessarily on the reservation. Plus members were checking in on various dates. A lot of variables played into the success of MH that perhaps we were not all aware of in the beginning.

Judith,

They definately had it easier on the Member Cruise. All being in the same place and assigned a dinner time made it easy to pass out the gifts then. Jackie is great and I think she and many others at DVC care about our opinions. I hope everyone share's their experiences (both good and bad) with them.

 

[TwingleMum]

Its nice to know they listen and care.

 

[wdwstar]

I believe part of the problem was, dvc didnt give us enough time to book our rooms for MH. By the time everyone made arrangements to get off work , making arrangements for the kids whether you were taking them or not taking them and other arrangements the rooms were gone. i had to move three times and i was told to go back to the first resort and get my gifts each day that the gifts were handed out. i know other dvc members had to stay at non- dvc resorts and they were told to go to the dvc sales office. It was a lot of running around for pins. it would have been nice to have gotten a t shirt like the one post that was posted not to long ago, that dvc had planned giving t - shirts and something monogrammed, but they ran out of time. Well they have all our address of the members that attended, let dvc mail them to us now. Just for all the problems we had with getting our lanyards, gifts, not knowing when , where to be, DQ or PI ticket that was useless to most of the dvc members, it should have been a waterpark ticket or another day in the parks, what is another 2100 people in 4 different parks. I hope that there will be more planning that goes into the next MH .

 

[WDWLVR]

wdwstar - I really encourage you to write to them and let them know all those things. Yes they do read these boards, but having it in writing in front of them really helps.

They really do want to hear from those who attended and find out your thoughts - both good and bad. It can only help make the next event even better.

I did mention that we thought we would get shirts and based on how many people wore their member cruise shirts it was great publicity. I also mentioned to her that if they could give notice before the 11 month bookings began it would help.

 

[wdwstar]

WDWLVR thank you i may send them an email .

i am going to send you a pm i have a question for you.....