Getting ready to leave Grand Wailea today after a 7 night stay on points and 1 FNC. After reading reviews earlier in the year I wasn’t sure what to expect, but given how most hotels have reduced services during Covid, we have been amazed by our service here.
We were upgraded from the terrace view room to a garden view. However, the incredibly friendly guy at the front desk put us in a room with a view of the ocean and pool. He also didn’t charge us the $50/day for the rollaway I had requested. Right from check in we impressed by how everyone is so friendly and helpful.
We had DAILY HOUSEKEEPING!!! Without even requesting it. Wow!! How I missed that. There really is something great about coming back to a nice tidy room with EMPTY GARBAGE

Housekeeping also was in stealth mode. I rarely saw them on on our floor, and we might only be gone for an hour, and BOOM, we come back to a clean room. I was actually startled the first day.
The pool chair situation seems to have improved. We didn’t ever go down at 7AM as people were reporting to get a chair. There were still chairs available pretty much all day. Yes, if you must have a particular spot then you probably have to go get it early, but we just needed a place to land and eat lunch for 30 minutes. We never had a problem finding 4 chairs together. Poolside service was great as well. Many servers walking around to take orders. We usually just ordered at the bar ourselves, but they were always checking up on us.
Valet was also outstanding. I can’t emphasize how genuinely friendly people are. Always quick to offer directions or suggestions.
We thoroughly enjoyed our stay and would recommend it to anyone. Couples or families. Given the price point I was concerned it might have a “snooty” vibe, but was pleasantly surprised at how laid back it is. Not pretentious at all, just families having a great time. We felt right at home.
With that said we will not be returning. LOL! With 2 teenagers now we’ve outgrown a standard hotel room. We were all getting on each other’s nerves by about day 3. Haha! This trip has taught us we need our privacy. From here on out we’ll stick to condos for anything over a 3 night stay.
For anyone considering a trip to the Grand Wailea I strongly recommend it. What a great use of points and FNC. Especially families. The pool was a lot of fun, and Wailea beach in front of the resort was perfect for playing and boogie boarding.