We create happiness.
- Feb 11, 2012
This happened to me too with whatever our last movie was. I cancelled the tickets really quickly (like a few mins later) and they kept my stubs reward. I had to call to get it sorted out but they did it without any hesitation. Not sure why their system is set up like that but it is wrong.I purchased my tickets for Sunday on release day because I am "cool" like that! (Frozen pun) AMC is the best theater experience around me and I was so annoyed with my transaction. I booked the wrong weekend by accident (Thanksgiving instead of release weekend) and wanted to change it. I called to do it and they refunded me, but kept my AMC Stubs reward that I used! So I called back and after speaking with 3 people they issued it back to me... for a future use. I will definitely use it, but it just felt wrong. I know I made a mistake, but I caught it within 2 minutes or confirming the transaction. SMH