palhockeymomof2
DIS Veteran
- Joined
- Nov 14, 2001
- Messages
- 6,998
Well I was just on the phone with Chase and redirected to 5 different people. I called because I was trying to confirm one of our hotel reservations for Japan and I'm not seeing it on our account. Thank god I saved the email! They kept redirecting me to someone new who was supposed to help me and finally the last person said she could see the reservation and confirmed it. She also told me the hotel won't see our reservation until a couple days out. That doesn't seem legit and I'm worried our reservation might not even exist with the actual hotel. Has anyone experienced anything like this before?
I had an issue with my Wyndham Bonnet Creek reservation last December....I could see the reservation on the Chase travel site...never thought to call the hotel directly to confirm.
When we went to check in the front desk told me I didn’t have a reservation. Had to call Chase...numerous times...spoke with many people...they blamed it on the Wyndham central reservation system not giving the reservation to Bonnet Creek....and Wyndham blamed chase travel....
It took about 5 hours and numerous phone calls to straighten out and get in our room.