DisneyNeophite
No longer a Neophyte!
- Joined
- Jan 15, 2010
- Messages
- 109
So,
I used 2 vouchers for fastpasses on 2 different days, one at EPCOT and one at MK
Towards the end of the afternoon our first day at EPCOT my family wanted to go to Soarin' - we thought it would be a great way to end a hectic day.
When I got to the machines a lady said "no more fast passes today, they are all gone." I explained that I had the Special GAD fastpass and she said 'sorry' the tickets are gone and you have to wait in line. the line was 90 minutes
I was really upset and very grumpy so we left and rode on Spaceship Earth before we left the park. On my way out I wanted to talk to Customer relations/ will call to find out if I could extend the fastpass another day since I still had rides left on it .
The Woman at the window was sooo amazing and wrote me a paper voucher and said that CM was wrong and I should have been able to use the special machine especially for the special issue FP. We left the park and came back later in the evening to see IlluniNations and used FP for soarin'.
so.. if all the fastpasses are given out for the day you need to know that the GAD fastpasses are still available even when misinformed CM say the opposite it true.
Second problem. The FP machines at Space Mountain were Broken and the CM (MIKE) said that even with my special fastpass there was nothing I could do. I asked if I could use my card as my pass and he said 'no'- there are no fastpass machines working, not even the special one. I knew from my Epcot Experience that I still had FP priveleges. I walked around asking for Customer relations and was directed to Town Hall on Main St. I really did not want to walk there and leave my family so I kept asking attendants what to do. At the FP return line there was a woman who was able to write me a paper ticket FP for all 5 of us.
So.. be informed and if you do not get an answer you are looking for, ask someone else who may know.
Other than these 2 incidents the FP was worth every minute!!
Thanks
I used 2 vouchers for fastpasses on 2 different days, one at EPCOT and one at MK
Towards the end of the afternoon our first day at EPCOT my family wanted to go to Soarin' - we thought it would be a great way to end a hectic day.
When I got to the machines a lady said "no more fast passes today, they are all gone." I explained that I had the Special GAD fastpass and she said 'sorry' the tickets are gone and you have to wait in line. the line was 90 minutes
I was really upset and very grumpy so we left and rode on Spaceship Earth before we left the park. On my way out I wanted to talk to Customer relations/ will call to find out if I could extend the fastpass another day since I still had rides left on it .
The Woman at the window was sooo amazing and wrote me a paper voucher and said that CM was wrong and I should have been able to use the special machine especially for the special issue FP. We left the park and came back later in the evening to see IlluniNations and used FP for soarin'.
so.. if all the fastpasses are given out for the day you need to know that the GAD fastpasses are still available even when misinformed CM say the opposite it true.
Second problem. The FP machines at Space Mountain were Broken and the CM (MIKE) said that even with my special fastpass there was nothing I could do. I asked if I could use my card as my pass and he said 'no'- there are no fastpass machines working, not even the special one. I knew from my Epcot Experience that I still had FP priveleges. I walked around asking for Customer relations and was directed to Town Hall on Main St. I really did not want to walk there and leave my family so I kept asking attendants what to do. At the FP return line there was a woman who was able to write me a paper ticket FP for all 5 of us.
So.. be informed and if you do not get an answer you are looking for, ask someone else who may know.
Other than these 2 incidents the FP was worth every minute!!
Thanks