I can't believe how mad i am!

[OceanAnnie]

Well, i'm not sure anyone will want to read it after this thread, but I will be starting my first TR tomorrow!! I was gonna name it "I just met the guy from the Matrix". But now I think it will be "Snowed in with the guy from the Matrix!"

You will have to read it to see which guy it is!!

I'll read it! Sounds good.

 

[bicker]

From what the OP has said, this mostly boils down to the manner of one specific CM.

 

[Planogirl]

There is absolutely NO excuse for the CM's behavior. I still feel like Disney was right when they didn't upgrade but their employees could certainly be nice about it.

OP, I'm glad that the second person worked with you so well. I think that giving you the DQ tickets was a great thing to do.

 

[bunkkinsmom]

Ok kids, here it is.

http://www.disboards.com/showthread.php?p=35258560#post35258560

I have never posted links here before, so I hope it works! If anyone is interested, come on by!

 

[RadioNate]

I'm not saying that Disney should have or would have accommodated the OP. But she admitted that she has a temper and had a verbal altercation with them on the phone. Maybe she was very nice at first, I don't know. I do know that I would not have lost my temper if I was asking for something. I'm as sweet as sugar when I talk to service people. I have gotten a few extras when I have been very nice.

But I know that probably nothing would have worked in the OP's situation. However, if someone was being rude to her, it might have been best to continue being polite back and then spoken to that person's supervisor. Once you bring yourself down to their level, I don't think anything will be accomplished. I have never seen it end well when the person asking for something is rude back to the service person.

I am glad the OP and her family is having a great time.

I have to agree. CMs in general, aren't rude or condescending. I'm not saying this guy WASN'T but the second the OP admitted to a 'temper' and getting into a 'verbal altercation' with him on the phone my sympathy went out the window. I'm sure the OP was so super sweet and the CM had no reason to be annoyed. Maybe he shouldn't have let his annoyance show but it wasn't like she backed off quietly.

Sorry OP.

 

[bicker]

I don't think it is useful to second-guess this specific case, Nate: We have one side of the story, and have no way to get the other side of the story, so it probably is best not to speculate either way.

What I think you can say, Nate, is that there are occasions when we guests have cornered CMs into truly impossible situations, where there is no possible response, on their part, that would not be readily interpretable as discourteous or otherwise inexpert. Unlike them, we guests are under no obligations to play fair. Without regard to any specific case, it cannot hurt to impress on folks that the CMs who help us are people too, and that we shouldn't be pushing their buttons or pushing them into a corner -- any more than we would want someone pushing our buttons or pushing us into a corner.

(And I know this has, in the past, included myself, having reviewed, in my mind, after-the-fact, some customer service situations I've been involved in. I now very deliberately consider this when talking with CMs -- with any CSRs for any company really -- and work very hard to ensure that I don't do that.)

 

[bunkkinsmom]

And.... in my defense..... Just because I say I have a temper doesn't mean I don't have a VERY LONG FUSE. FYI.

Bicker, you need to watch out, if I keep agreeing with you it will ruin my reputation ........... or yours!!