@serenitygr - I don’t want to be cynical and I normally don’t advocate being a squeaky wheel too much… but this may be a case where it’s warranted. FW relocations are unique and they are obviously dealing with a lot of situations. I sure would be tempted to call again, maybe even a few times, to continue to confirm the pet thing. Try to get to guest services or anyone other than front line phone CMs.
They very well could be giving it to you straight, but things like “we have a team specifically handling this” and someone saying that they are at OKW
could just be a phone CM ad lib’ing.
So given the circumstances I’d just want to be extra communicative to make sure your accommodations meet your needs.
Hopefully you’ll be in good shape and my concern is misguided, just seems like a set of facts where you want to be proactive as much as possible, as frustrating as I’m sure that seems.
Also make sure to poke around the Ft Wilderness board and maybe post there too - there are more FW pros over there than may come around here with more experience with how Disney has handled these things in the past.
ETA, I just realized your trip is tomorrow so something you’ll be dealing with soon. Hope it all works out for you.