Humiliated at the Reno Airport

Discussion in 'Community Board' started by Baliezer, Feb 20, 2013.

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  1. Baliezer

    Baliezer DIS Veteran

    Nov 19, 2012
    Just got back from a trip to Reno with my family and I am having a hard time getting over what happened at the airport. It was about 9pm and the airport was practically empty. As we unloaded the suitcases from the car and into the airport, my dd (2) pooped in her pants. It was so bad that it was coming out everywhere. My husband had to move the car because of security, so I was left alone with all four girls and the suitcases. We moved everything off to the side, I sat the older three (11,10 and 4) down next to the suitcases and ran the two year old into the bathroom to quickly change her.

    When I came out, the gate agent for Southwest Airlines was waiting for me. She said in a loud tone, "do you realize you left three of your children and luggage in an airport by themselves?" I tried to explain to her that my two year old had pooped in her pants, but she refused to listen to me. She told me that she had already called my husband and that security was next. Their were only four people in line, but I was so embarrassed I just stood there and cried. My husband then showed up and took over. I sat with the girls humiliated and shaking. It was late and we did not want any trouble so we just got the boarding passes and left. Unfortunately the girls witnessed everything.

    I cannot quit thinking about what happened. Is eleven really too young to leave in charge of a 10 and 4 year old outside of a bathroom with luggage? I asked my oldest if they did anything wrong and she said no. I keep trying to let it go but I feel like this ruined our whole vacation. :(
  2. PrincessShmoo

    PrincessShmoo DIS veteran

    Feb 12, 2009
    Did you husband support your stance? That's all that would have mattered. You know your kids, if you felt that 11 & 10 were old enough to "babysit" the luggage, then who is the gate agent to say differently?

    I know plenty of kids that start babysitting that age. If they're old enough to be resposible for watching a child, they're old enough to wait with the luggage until Mom's done in the bathroom.
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  4. zippingalong

    zippingalong Mouseketeer

    Dec 28, 2012
    I'm sorry that happened.

    I think 11 and 10 is plenty old enough to watch a 4 year old and suitcases while you're in the bathroom.

    Don't let this ruin your trip. If you do you've let that get agent in your head and given her power over you that she doesn't have.
  5. JennaDeeDooDah

    JennaDeeDooDah My oh my what a wonderful day!

    Mar 29, 2012
    I agree that you did nothing wrong. You feel that your daughter was old enough and responsible enough to be there with your other two. They were right outside the bathroom you were inside. You had to take care of your two-year-old. I completely get being embarrassed because I, too, would have been mortified. Try your best to move on and enjoy the rest of your trip.:hug:
  6. NHdisneylover

    NHdisneylover DIS Veteran

    Feb 26, 2007
    I left mine with luggage while we took turns in bathrooms by age 8.

    Ironically, SW allows 12 year olds to fly totally unaccompanied and with younger siblings! SO, had your oldest been only one year older that agent would have had to let her take her siblings through security and onto a plane. (which, BTW, I think is a fine policy and my kids both flew alone on SW at 12---just noting it is ironic that the gent was so worried about them sitting by the bathroom given the policy about flying).
  7. 7165red

    7165red DIS Veteran

    Jul 17, 2006
    So sorry that happened to you.
  8. Hrhpd

    Hrhpd DIS Veteran

    May 12, 2012
    I would tweet the incident to Southwest. The Southwest customer reps are really good at tweeting back to customer comments.
  9. mamacatnv

    mamacatnv That be a Mum Y'all - a Texas Mum

    Nov 7, 2005
    Just curious - were the kids and the luggage outside near the curbside check-in?

    Reno has a problem with people who leave their kids for hours at a time while off gambling. They leave them unattended in foul weather, in weird or unsafe places etc. I lived in Reno for 20 years until very recently, I've seen it more times than I care to count. I am not saying that the gate agent was in the right, I'm just throwing a bit of the local background culture into the mix.

    Don't let it bother you, you know you did nothing wrong, your kids are old enough for you to explain to them when someone is being overzealous or overly protective etc. I certainly would not let it ruin your whole vacation
  10. Sadie22

    Sadie22 DIS Veteran

    Feb 16, 2010
    I'm sorry you felt embarrassed. I'm probably the lone dissenter, but I don't understand why you didn't wait for your husband to return to you before one of you went to change the baby. I would have sent my DH to deal with the poopy mess. The baby was in no danger, so it wasn't that much of a rush to accomplish the change that it was necessary to leave children in an international airport without adult supervision or help. What would the 11-year-old have done if someone had attempted to steal some luggage or if the 4-year-old needed to use the bathroom and insisted that was an emergency?
  11. family3indisney

    family3indisney Mouseketeer

    Feb 5, 2008
    I traveled alone with my 11year old boy and would have to send him to the mens room by himself then he would wait out by the luggage while I went into the womens room, I dont think you were wrong. Probably just a very cautious employee, like the previous poster said maybe they had some bad experiences in the past.
  12. kirstenb1

    kirstenb1 DIS Veteran

    Feb 23, 2010
    I would have done exactly what the OP did. She said the baby was oozing poop. To me, that's something I want to deal with immediately, not wait for anyone. I'd be especially afraid it was diarrhea, and would want to head that off quickly.
  13. Tink888

    Tink888 Wishing I Was At World Showcase

    Mar 24, 2008
    I am curious too because the OP's post isn't very clear. In the beginning it sounds like they were all still curbside when this happened but at the end of the post it says right outside the bathroom and for me it would matter depending on where they were.

    In the airport? With the kids & luggage standing right outside of the bathroom where I could shout out to them and them to me if they needed me, I don't see a problem.

    3 kids 11 and younger, outside, with luggage while I went inside to the bathroom? No I wouldn't do it. I can completely sympathize with the situation but if they were still curbside I think I'd let my 2 year old be messy for a few minutes, or try cleaning her up out there as much as I could before I'd leave the kids & luggage curbside.

    At any rate OP, I'd let it go and not beat yourself up about it. We all as parents just do the best we can. Sometimes we wish we could do things differently but it's over, your kids are fine and you'll probably never see any of those people at the airport again. Better to have that employee say something to you out of caution for your kids, than to not notice them at all KWIM?

    Forget about it and move on. :)
  14. mjkacmom

    mjkacmom DIS Veteran

    Feb 20, 2006
    I've done it! DH parks in long term parking, so it's always me and the 5 kids, and I know I have left kids that age with the luggage (and a threat not to move).

    OP, I've put almost 4 year old in pullups when flying just in case of emergencies. They never needed them, but I almost had one child not make it after the plane didn't have a gate open when we landed, and then there was a huge line at the bathroom at the airport.
  15. allison443

    allison443 DIS Veteran

    Mar 13, 2002
    I'm sorry this happened to you. However, why didn't you stand up for yourself? I think you should have tried to stand up for yourself especially in front of your dds! You crying and shaking could have scared your dds as much as the lady talking in a loud voice.

    I know it's hard but I think for many of us, once we have kids we have to go outside our comfort zone to handle different situations. You can't just sit there and cry! (I mean that in a nice way!)

    Don't let this ruin your vacation. I'm sure you have a lot of happy memories, try to focus on those! :thumbsup2
  16. Ceila

    Ceila DIS Veteran

    Dec 5, 2009
    I'm confused about how the agent called your husband. How did she get his number? If it was from your oldest, did she explain what was happening?

    As others have said, it would depend on the location to me. Inside, right outside of the restroom? No big deal. Outside where people drop off? I probably would not have left the kids there.
  17. Baliezer

    Baliezer DIS Veteran

    Nov 19, 2012
    We were inside near the bathroom. The girls were sitting on a row of benches.

    At the time I was scared because she threatened to call TSA. It was late and my girls had school today. I did not want any trouble. Just wanted to get home.

    She pulled up our reservation from the information that my oldest gave her.
  18. Poohforyou

    Poohforyou DIS Veteran

    Mar 16, 2011
    OP, your post is a little confusing. You say you moved your kids to the side after bringing the luggage into the airport and sat them down. To me that sounds like they were near the ticket counter and not right outside the bathroom. If that was the case I probably would have taken the 4 yo with me and left the 2 older ones there. I think security probably noticed your little one and that's what set off the alarms.

    I really don't know why you got so upset and let this ruin your vacation. You know your kids and what they're capable of.
  19. Wall-E1

    Wall-E1 Dis Dad

    May 12, 2008
    I would contact SW and complain. I don't see any reason that the agent should have spoken to you that way.
  20. VAfamily1998

    VAfamily1998 DIS Veteran

    Jan 8, 2008
    I agree.

    Mom of 4 boys here. A few weeks ago I took one of them on a trip to NYC, we took the train into Penn Station. On the way home, waiting in Penn Station for our train, we each had to use the restroom. I had him wait outside in the main atrium with our luggage while I used it, then I sent him into the men's room while I waited outside.
  21. DVCJones

    DVCJones DIS Veteran

    Sep 17, 2006
    You did nothing wrong. You were well within your rights to do what you did. That security person was way out of line. I think I would call and complain to the airline/airport. At best the security guard (if so concerned) should have just stood by until you were finished in the bathroom dealing with your 2 yo sick diaper. Then they should have moved on.

    I'm sorry that happened to you.

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