We faxed them the voided check, per their instructions and there is no change on the members page.
We were told to call back a week after we sent it and it should be setup.
That was over two weeks ago.
I guess they are REALLY behind right now in Member Accounting.
UPDATE:
I just got off the line with member accounting and we are setup for auto-debit.
Either the webpage hasn't been updated or it doesn't show anything different for this on the web.