We took Disneyland Express in 2006 & 2007. My kids love it because the it's the "Snow White" bus and is decorated Disneyland style. However, I am going to say this because as a consumer, this is my chance to complain!
I don't mind paying more (it is more expensive by a little bit, $21 for a RT) than other options. But their customer service stinks! We got on the bus to leave Disneyland and were told that we (all customers going to SNA) were going to stay on the bus and everyone going to LAX were going to transfer to another bus at the Disneyland Hotel. Then, when we got to the Disneyland Hotel, it was all the SNA customers who needed to get up. We had 2 little ones and grandpa and grandma all nice and settled in and all of a sudden it was a big hurry---and I mean a big hurry---they were really rushing us and the driver was nearly yelling at everyone. Then, all of our luggage didn't make the transfer. We didn't realize it until we got to SNA and when I called no one could help---and it was one of our carryons, the one with the girls blankies and lovies!

Finally, our bag got tracked down and they wanted me to pick it up---well, by then I was in Seattle. So I called and gave them my credit card number so they could ship us our stuff (because they were not going to admit fault). The next day I got a call asking if I really wanted our stuff shipped back because it was going to be expensive.

I guess in a way it was good to ask (rather than me being surprised by the $80 shipping bill) but everyone I spoke to there just had the WORST customer service and were just weird to talk to.
Anyhow, we are boycotting DL Express from now on!
