How Strict is AC re: Carry-On/Personal Item?

[starvenger]

I figured that the rollaboard suitcase was just about any carryon with wheels. Apparently I was wrong.

But from the description, they staff member probably meant anything with a hard shell. Maybe it's harder to scan or something.

 

[ilovetotravel1977]

I have always had to put any type of bags through the scanner, hard case or soft.

 

[maryliz]

The small 21 inch carryon suitcases with wheels is what I mean by "rollerboard" Anyone with a carryon suitcase with wheels was required to use the scanner, whereas I had a soft sided tote bag and my DH had a stuffed-full backpack for our carryons and we were directed to bypass the scanner. Everything is just so very confusing these days. We actually changed a cruise next year from one going out of San Juan to one going out of Fort Lauderdate JUST so we could drive and avoid airline disasters. Added 8 nights at Disney after our cruise as a consolation prize for having to fly ! LOL

 

[ilovetotravel1977]

Not sure about AC’s personal bag dimensions, but the one I just bought on Amazon fits Westjet’s dimensions for under the seat. I love it. It is almost the same size as a carryon luggage.