How long is it reasonable to wait for new bank cards!

[snookhams]

As some of your are aware my bank cards were recently compromised and a large amount of money was spent on online gambling and fortune telling, the minute I realised I reported this to my bank (this was the day after it happened) on the 22nd January, a stop was put on my debit cards from being used any further and 2/3 days later the money was credited to my account. I am still however waiting for new cards, and whenever I phone I am told that I should recieve them in the next couple of days! It is getting very difficult to keep leaving work to access my local branch during opening hours and I really am not happy about keep carrying cash around. I have started a letter of complaint which will be sent to them as soon as I finally recieve the cards - has any one else experience of this kind, how long did you have to wait!!!

 

[Minniespal]

No personal experience of this Claire. However, if the bank has cancelled the cards, realitically it shouldn't take anymore than 7 working days to receive replacements.

Personally I would contact the bank again. Good Luck.

 

[Chilly]

Which bank are you with? Watchdog had a story recently about people waiting over a year to get new cards? I think that was Abby/Santander.

 

[snookhams]

This alliance and leicester we have been with them for 20+ years when they were Girobank!

 

[tennisfan]

When this happened with my credit card I received my new card with 10 days.

It really shouldn't take the length of time to make a new account & cards that it has with you. I would contact them again & voice your concerns.

 

[mandymouse]

No personal experience of this Claire. However, if the bank has cancelled the cards, realitically it shouldn't take anymore than 7 working days to receive replacements.

Personally I would contact the bank again. Good Luck.

I agree, I would've expected new cards within a fortnight. I hope you get them soon

 

[natalielongstaff]

I would be asking for some sort of compensation if it carries on for muh longer !

hope the cards arrive soon x x

 

[Goofyish]

It took ages for my last debit card to arrive after the old one expired - in the end I rang the bank and as it was apparently "lost in the post" for security reasons I would have to collect the replacement from my branch.

Day after I collected my new card the original arrived in the post LOL

 

[snookhams]

Finally recieved my new cards in post this afternoon, but when DH rang to authorise them they tried to sell him identity insurance at £119.98 to protect my name, address, car reg etc, if I was to insure against this I am not sure that I would do so with alliance & leicester after their handling of this problem

 

[natalielongstaff]

I am glad the cards have finally arrived

 

[mikki.young]

I'm glad the cards have arrived but the protection policy is a racket! If you do want to get cover you can get it for around £65 or so - not the amount they were charging. Daylight robbery!