How does the wait time on the phone go up?

[Yinn]

Maybe they "upgraded" the phone system to integrate it with the Genie Plus ride reservation engine?

Starting April 1st, for $10 you can reserve a time slot for a call back. It’ll be accessible via MDE at 7am on the day you expect to call.

 

[stitch'sgirl]

Because those ahead of you in line are taking longer to complete their DVC business than anticipated. All it takes is a systems glitch to slow CM's computers or a something like a first day for booking a special members event to back things up. On a normal day, your estimated wait at 9 AM is probably 38 minutes based on the typical nature of "normal day" calls. But on a day when the calls take longer to address, the wait time goes up.

My call time was 80 minutes today (33 minute wait and 47 minute call) just to check inventory for a couple of dates.

 

[tjkraz]

My call time was 80 minutes today (33 minute wait and 47 minute call) just to check inventory for a couple of dates.

47 minutes to check availability?

 

[stitch'sgirl]

47 minutes to check availability?

Yup. I know. I would have used the website but I haven't had any luck in 3 days.

 

[bakerworld]

For a while now, even pre-pandemic, I send emails or try for the chat. I've been very successful with this.