How can I find out if my last stay counts...

[Laurabearz]

Towards keeping my Gold Status.

The Loews site doesnt list it, but I got all my loews benifits...
How often does the site update?

Or do I need to call them?

THanks

 

[macraven]

Towards keeping my Gold Status.

The Loews site doesnt list it, but I got all my loews benifits...
How often does the site update?

Or do I need to call them?

THanks

if you stayed at pbh or rph, your stay will count towards your loews you first membership.

if you stayed at hrh, it won't.


i called loews and also sent an email.
my account on line did not reflect the credited stay for my october stay.

my email states my stay was credited but it is not reflected on the member site i have access to.
was told that glitch should be corrected soon.

the lady that i talked with and received an email from said many members are stating their account does not reflect the last stay.
she said it is in the system and all stays have been validated. just can't update the member account yet.

 

[Laurabearz]

SWe stayed at RPR, and I got my loews water, fruit, and a lovely hand written card welcoming me, but I swear I booked it with the APH rate, which would not work for securing my GOLD...

I guess I will call them, Did you call Loews?

 

[macraven]

SWe stayed at RPR, and I got my loews water, fruit, and a lovely hand written card welcoming me, but I swear I booked it with the APH rate, which would not work for securing my GOLD...

I guess I will call them, Did you call Loews?

call the loews youfirst number.
the person will tell you to wait and check back another time.

at that point, tell her you want to talk to a supervisor.
most cases, you won't have to.

the employee you are talking with can send an internal email to the correct department. they, in turn, will read that email and respond to you directly.

you will be told it could take up to 3 days before you receive a reply back.
i received my reply within 6 hours.


my email stated i was given credit for the recent stay. that is the only reason i had called as i needed verification. the on line account did not reflect my recent stay.
the system is having a hiccup and the current postings are not on the member information account site but will be soon.

i'm keeping my email as proof in case of, you know, in case of.......


hey, i just reread your last statement.
you used the aph rate.

gee, that's a twist on it now.
the way the system runs now is to only allow the stay to be valid is by booking with the allowable discounts.....ie: AAA, etc.

all the hotels do the welcome gift and welcome notes to loews members.
that is something the hotels have decided separate from the corporation loews youfirst program.

you can try talking to someone about your situation but don't know if they will waiver on the aph booking.

good luck though

 

[Laurabearz]

Well I called the You First number and the lady said they dont have that information where they are so she is emailing the corporate office.

So in the next few days I should hear something (I hope I get a reply as fast as you Mac)

I need to know if I have to book a night there next month or if I can skip it.

 

[macraven]

all you have to do for 08, is to stay one night at a participating loews hotel to keep your current level the same for next year.

that is what loews has stated since they have changed their level system.

you stayed one night at rph, so you are good at staying at your current level.

it will be during 09 that the number of stays will have to be met in order to keep at current loews you first level.

if you fail to do so in 09, you drop down one level.

 

[Laurabearz]

all you have to do for 08, is to stay one night at a participating loews hotel to keep your current level the same for next year.

that is what loews has stated since they have changed their level system.

you stayed one night at rph, so you are good at staying at your current level.

it will be during 09 that the number of stays will have to be met in order to keep at current loews you first level.

if you fail to do so in 09, you drop down one level.

But I am not sure those two nights were on a qualifed stay (I think I used the APH rate) So I dont think they count... unless your saying ANY stay counts...

I guess I will find out when they send me the email.

 

[macraven]

laura, to get the credit for the stay, it has to be a qualifying stay.
if you booked with the aph, that is a non qualifying stay.

you should hear from them soon.
i just received another reply to a reply i sent last night about my past stay.