Originally posted by cindala
1. Can you still call the Dolphin/Swan, and have them note room requests on your reservation even though you booked the room through Hotwire?
You can try. The S/D reservationists have told me that since I've booked through Hotwire, they can't get at the reservation on their system (same applies to Priceline). I'm not even sure that they were able to add my SPG number to the reservation. They might be able to request King/2 Dbls. But they cannot request Epcot view, balcony, etc. I'm sure they are able to request smoking/non-smoking. But I found that when I checked in and flashed my SPG card, the desk personnel worked VERY hard to meet all of my requests.
Originally posted by cindala
2. Can you use your Starwoods number for express checkins and possible complimentary upgrades?
Some of this was answered above. I have the
AAA SPG card, which is supposed to mean automatic free upgrades. I was upgraded to a Water View room in November with a Hotwire stay. However, I thought I read that starting January 1, 2004, Starwood was no longer going to honor the SPG card for Hotwire/Priceline ressies. However, the S/D have been so focused on customer satisfaction, my hunch is that they will still work hard to make you happy. (Don't hold me to that though, it's just a hunch!
Originally posted by cindala
3. Is there anyway to tell the difference between the Swan and Dolphin on the Hotwire site, or not?
Yes. The Swan includes the Resort icon in the amenities. Also, on the Swan, you will not see the Laundry Facilities icon at first, but if you click on View Amenities, it will show up.
Better Bidding can offer more help on which amenity icons go with each resort.
Hope this helps!