We joined in Sept and are also very pleased. We've ordered numerous giftcards and are always delighted when purchase something on sale and, using the giftcards, essentially paying only 80% of the sale price.
Here's a giftcard tip or two: Right now, CircuitCity.com is offering free shipping on any purchase and you can use giftcards to make purchases. BarnesAndNoble.com is having a big 40% off sale with free shipping for orders over $25. Target.com has some items available for free shipping, as does Kmart.com. We've done quite a bit of Christmas shopping with the cards thus far-- have easily saved $50-60 already, PLUS the $100 we saved using our Q and C vouchers...
But I am still waiting for the ball to drop as far as service and business practices go. I have been very careful to make note of the $5 rebates that I am due and so far they have all come in a timely manner. I also heard that Connections (owned by the same parent company as HWSC) would automatically increase one's membership fees after 1 year, while also increasing the number of giftcards and vouchers you could buy. So watch your monthly statments to make sure you take notice of any changes after your 1 year anniversary date!
Beatnik