Hotel Stay: **UPDATE** Post 35 ** Would You Complain About Any of These Things?

[merryweather20]

Yeah but I just don't really see what he could have said, like whether you wanted a "There will never be a mouse trap in another room" or if you wanted to know WHY there was a mouse trap in your room.

Either way, it was there so I don't think addressing your specific concerns matters all too much in the end. I do think they could have comped your stay more than they did though.

Addressing my specific concerns is all that matters to me

Who cares if they get a generic form letter back from the company? All that says to me is they didn't read my letter and they really don't care.

I can't say it really sounded like the OP wanted her money back either.

A Pizza place delivered Soda with an order that was 18 months expired. I called to tell them and the gentleman immediately told me he'd credit my account 75 cents, and he was so sorry.... Uh, no I wasn't calling to get a whopping 75 cents refund back I wanted them to throw out the expired soda and not sell it to other customers. What good did a generic sorry do for me?

 

[hereyago]

card, "nothing more and nothing less, as the hotel is only a year old and mine was the first complaint."

this place is only a year old? now, keep in mind with very new buildings, working the kinks out is something normal. HOWEVER, a rodent problem is something that isn't a kink to be worked out nor is the door. The door thing, that should have been done as the final walk through after construction was done.

The sheets thing is a bad customer service deal and I would actually have been rude had I gone down there and saw at least 4 people sitting there playing with a dog. Now they could have been on break, but at any rate, workers aren't supposed to be seen taking their breaks usually as the hotels don't want the guests to see employees doing nothing.

Oh, I used to be a Housekeeping Inspector and when I go someplace I still have to fight the urge to inspect the room.