I've spent 2 very good holidays at the HII. I love it and it would be my first choice again on I-Drive without a doubt (unless I got lucky and was staying at the Peabody, always wanted to stay there)
The staff were very friendly and service orientated. The facilities were great, the pool was warm. I quite like the location and all in all I loved it there.
I've stayed in a room near the pool which was fine but I much preferred the rooms in The Tower - they were HUGE !!!
I have recommended this hotel to my work colleagues over the past 3 years and none of them have been disappointed. I'm sorry to hear there has been some bad press about this place, I don't know why, I do remember there was some building refurbishment going on when I was last there at the end of 2001 but it did't affect our holiday at all.