Highway in the Sky Dine Around with Wishes viewing area

[AngiTN]

A cheese course is pretty standard. Also, this was billed as five courses:

1. The Wave - App/Drink
2. Trader Sam's- Apps/Drinks
3. Citricos - Dinner/Wine
4. Tea Room - Cheese Board/Champnge
5. Contemporary Deck - Dessert Party/Cordials

They've eliminated stop number four by taking the champagne from being poured by waiters in glass flutes and cheese boards being brought by waiters to having champagne being served at the end of the Citricos Bar in plastic cups and being drank in the lobby and the cheese being placed at stop number five on a dessert buffet that has now been reduced by 50%. All of this without notice to those of us who booked an event that original contained all five segments. To me, that is a major downgrade.

It's not just about WHERE they serve the cheese and champange. It's also HOW they serve the cheese and champagne. When I'm paying $158 a person, I don't expect champagne in a disposable glass. Maybe I'm expecting too much, but a $49 dessert party at EPCOT, that's fine. What was billed as a five course, high end progressive dinner at the delexue monorail resorts, no.

No problem. I think changing the meal from Citricos to Gasperella Grill would qualify as a major downgrade. What they've done for us and our needs, not even a blip on the radar.
Thankfully, they do make it easy to cancel

 

[eeyoreandtink]

We have reservations for this in Feb 28 th and I am definitely not happy about the changes. Who is the best person to email to let them know? Hoping if enough of us email it will get fixed.

 

[HopperFan]

A cheese course is pretty standard. Also, this was billed as five courses:

1. The Wave - App/Drink
2. Trader Sam's- Apps/Drinks
3. Citricos - Dinner/Wine
4. Tea Room - Cheese Board/Champnge
5. Contemporary Deck - Dessert Party/Cordials

They've eliminated stop number four by taking the champagne from being poured by waiters in glass flutes and cheese boards being brought by waiters to having champagne being served at the end of the Citricos Bar in plastic cups and being drank in the lobby and the cheese being placed at stop number five on a dessert buffet that has now been reduced by 50%. All of this without notice to those of us who booked an event that original contained all five segments. To me, that is a major downgrade.

It's not just about WHERE they serve the cheese and champange. It's also HOW they serve the cheese and champagne. When I'm paying $158 a person, I don't expect champagne in a disposable glass. Maybe I'm expecting too much, but a $49 dessert party at EPCOT, that's fine. What was billed as a five course, high end progressive dinner at the delexue monorail resorts, no.

YES.

They served this course in the ONLY private setting with all the cheese board items being described and talked about. It was more like a cheese mini seminar like one would book at Epcot. Champagne (not restricted to one glass) in GLASS flutes served classy and proper. It was the one course that actually made it a food experience. If I just want to try some food and drinks, I can replicate that, even nicer, for less AND be INSIDE Trader Sams and get to pick my own entree.

AND regardless of how any of us feel the website says FIVE courses and it's not. That needs to be fixed.

 

[jpeden]

We have reservations for this in Feb 28 th and I am definitely not happy about the changes. Who is the best person to email to let them know? Hoping if enough of us email it will get fixed.

to:wdw.guest.communications@disneyworld.com
cc: george.kalogridis@disney.com

That will get you a response - probably in less than 48 hours. Kalogridis is the President of WDW Resort. CC'ing him on emails usually tends to get a timely response and a phone call from a guest relations cast member.

Just as an FYI, I was told it would not be going back to the original method as the Tea Room was now unavailable. I don't think that's really acceptable, but there's nothing I can do about it. I've emailed and spoken my peace to Disney and that's all I can do. I hope you have better results.

P.S. - anyone else that's emailed/called, I'd love to know what their response was.

 

[AngiTN]

to:wdw.guest.communications@disneyworld.com
cc: george.kalogridis@disney.com

That will get you a response - probably in less than 48 hours. Kalogridis is the President of WDW Resort. CC'ing him on emails usually tends to get a timely response and a phone call from a guest relations cast member.

Just as an FYI, I was told it would not be going back to the original method as the Tea Room was now unavailable. I don't think that's really acceptable, but there's nothing I can do about it. I've emailed and spoken my peace to Disney and that's all I can do. I hope you have better results.

P.S. - anyone else that's emailed/called, I'd love to know what their response was.

Unless you are me and they get you bumpkis

 

[jpeden]

Unless you are me and they get you bumpkis

You cc'd Kalogridis on an email and didn't receive a response? That's very strange. Not doubting you, but I've emailed Disney about a few issues and usually send the email to him as well and I've always received a response. The reality is, for the prices we pay to go to Disney, I expect them to deliver. I think if the Senior Executives at Disney knew more of the day-to-day frustrations that everyday guests face, they would understand how to fix some of these issues - which is why my emails usually go to George as well. They need to know when their company falls down, especially when we're paying the prices they charge. If they charged six-flags prices, that would be one thing, but they don't.

 

[AngiTN]

You cc'd Kalogridis on an email and didn't receive a response? That's very strange. Not doubting you, but I've emailed Disney about a few issues and usually send the email to him as well and I've always received a response. The reality is, for the prices we pay to go to Disney, I expect them to deliver. I think if the Senior Executives at Disney knew more of the day-to-day frustrations that everyday guests face, they would understand how to fix some of these issues - which is why my emails usually go to George as well. They need to know when their company falls down, especially when we're paying the prices they charge. If they charged six-flags prices, that would be one thing, but they don't.

Yep, yesterday. It's very possible no one has read it yet so I'm giving it another day.
While I don't care where they offer the cheese and never considered it a course anyway (in my life it wouldn't be, or at least it would be if it were before dinner, not after) I do want to hear their explanation for why the website shows 5 courses

 

[jpeden]

Yep, yesterday. It's very possible no one has read it yet so I'm giving it another day.
While I don't care where they offer the cheese and never considered it a course anyway (in my life it wouldn't be, or at least it would be if it were before dinner, not after) I do want to hear their explanation for why the website shows 5 courses

It usually takes 24-48 hours for me to get a response. Of course, my wife says I have a "magical" file - and she's probably right lol.

 

[recmouse]

to:wdw.guest.communications@disneyworld.com
cc: george.kalogridis@disney.com

That will get you a response - probably in less than 48 hours. Kalogridis is the President of WDW Resort. CC'ing him on emails usually tends to get a timely response and a phone call from a guest relations cast member.

Just as an FYI, I was told it would not be going back to the original method as the Tea Room was now unavailable. I don't think that's really acceptable, but there's nothing I can do about it. I've emailed and spoken my peace to Disney and that's all I can do. I hope you have better results.

P.S. - anyone else that's emailed/called, I'd love to know what their response was.

I sent my email on Friday morning and have gotten no response yet... perhaps I should resend it and copy George!

 

[recmouse]

Just cancelled for March 11th for 2 if anyone is interested.

Did you call and cancel? If so, did you tell them why? What was the response?

 

[recmouse]

to:wdw.guest.communications@disneyworld.com
cc: george.kalogridis@disney.com

That will get you a response - probably in less than 48 hours. Kalogridis is the President of WDW Resort. CC'ing him on emails usually tends to get a timely response and a phone call from a guest relations cast member.

Just as an FYI, I was told it would not be going back to the original method as the Tea Room was now unavailable. I don't think that's really acceptable, but there's nothing I can do about it. I've emailed and spoken my peace to Disney and that's all I can do. I hope you have better results.

P.S. - anyone else that's emailed/called, I'd love to know what their response was.

Just resent my email to both the above addresses... letting them know I had sent it on Friday as well.

 

[HopperFan]

Did you call and cancel? If so, did you tell them why? What was the response?

Since it's pay in advance I wanted more of a paper trail, so did online. I will be following up with an email to tell them I had booked day one, planned a trip around it, and now cancelled due to .... that way they also have my complaint in writing. If I complain when I call no one will ever hear it.

 

[mom2rtk]

Unless you are me and they get you bumpkis

I sent my email on Friday morning and have gotten no response yet... perhaps I should resend it and copy George!

It's a 3 day federal holiday weekend. I wouldn't have expected to hear anything before tomorrow.

 

[jpeden]

It's a 3 day federal holiday weekend. I wouldn't have expected to hear anything before tomorrow.

I sent an email on Saturday and received a phone call on Sunday. I think Guest Relations most likely works on federal holidays.

 

[recmouse]

It's a 3 day federal holiday weekend. I wouldn't have expected to hear anything before tomorrow.

Well that email worked! I got a phone call tonight! He said they never received my first email. I was told that the champagne was being served on the monorail back to the Contemporary and that they've been getting good feedback. He asked me not to cancel. I mentioned how it really is 4 courses and not 5 as advertised. I also told him I didn't like the idea of the cheese with the dessert but again, the feedback they are getting is good. He said if I have any issues I can contact them when I'm there in March. No refund/compensation or anything was mentioned. Pretty sure we'll still do it. Nice to get a response!

 

[jpeden]

Well that email worked! I got a phone call tonight! He said they never received my first email. I was told that the champagne was being served on the monorail back to the Contemporary and that they've been getting good feedback. He asked me not to cancel. I mentioned how it really is 4 courses and not 5 as advertised. I also told him I didn't like the idea of the cheese with the dessert but again, the feedback they are getting is good. He said if I have any issues I can contact them when I'm there in March. No refund/compensation or anything was mentioned. Pretty sure we'll still do it. Nice to get a response!

I'm glad they called you! Interesting they didn't offer you a comp. I never asked for one, the lady just offered it out of the blue. I hope you go and have a blast!

 

[BYC]

I am sorry if this has already been asked...but I can't find it in all these responses. How many people are there in one evening of Highway In The sky? Thank you!

 

[AngiTN]

It usually takes 24-48 hours for me to get a response. Of course, my wife says I have a "magical" file - and she's probably right lol.

Still nothing here. I guess I'll resend the email

 

[jpeden]

I am sorry if this has already been asked...but I can't find it in all these responses. How many people are there in one evening of Highway In The sky? Thank you!

25-30 has been what has been reported.

 

[BYC]

Thank you!

25-30 has been what has been reported.