Hertz horror stories- worse than other companies?

[nascargirl]

Hmmm was that actually funneled thru Priceline? Know I’ve had a couple that landed there. Might be more in PLs end re the non-general code used.

Should be able to see the corporate code utilized in any reservation confirmation guess it’s something to check (Google) going forward to make sure it’s a public one

No corporate code on the coupon or the print out. Trust me I still keep getting emails from them and no corporate code.

 

[SomePixiedust]

Just a Hertz data point: picked up this evening in MIA. “Name in lights“ on the big board with “Gold” indicated. Chose a car, quick stop at the kiosk, estimated total exactly right and away I went. I had received an email this morning as well with details on how to get to the rental center and telling me to go directly to the garage.

Same experience at MCO this week. First time with Hertz. Price was correct, name on board, gave cc and license to attendant at exit gate and off we went. Had choice of MANY cars available.

 

[Heather07438]

We used Hertz for the first time out of Sanford 5/30-6/6. I originally had a reservation booked with Alamo for 473.00. We have always had a great experience with Alamo. I had made that reservation back in March 2021. I kept checking to see if the price would go down but it never did. I always receive coupons through carrentalsavers.com but would always delete them. This time I didn't and they had Florida Coupons listed under Hertz. I checked rates using this coupon and I received a price of 373.25. I was pleased. I kept my Alamo reservation with the hopes the price would come down but it didn't so I cancelled it. I signed my DH up for gold awards. We arrived at the Hertz counter at Sanford on 5/30 around 10:45. There was 1 customer in front of us being taken care of. It was now our turn. The agent was very pleasant. I asked if she wanted my print out of the reservation but she said no just your last name. She found the reservation and acknowledged my DH was a Gold member. She started clicking away and then it was time for the credit card. She states the price would be 650.00 . I said no that is not the price for the reservation. She does more clicking and my DH is muttering under his breath saying I knew we should have stuck with ALAMO. She asks for the print out. I had the price highlighted. She then asks what company we work for. I said what does that matter. She says this is a corporate coupon. I said no, this was a coupon through carrentalsavers under coupons for Florida rates. She does more clicking. Then she says, this is the third time this company has done this. I said if that is the case, why do you advertise with them? She clicks away and says we will honor your rate that you were quoted. When the car is returned, your rate will be reflected on your print out. She then brings us outside where there are only 3 cars left. On June 6th we return the car. We are told the receipt will be emailed to you. I check before we leave the area and sure enough we were back to 373.25.

I usually think ‘all’s well that ends well’ but surely it’s annoying to wonder your whole trip about which rental rate you’re gonna be charged.

 

[leebee]

We've rented with Hertz at MCO three times in the past 9 months and all has gone well. There was one time when the line was stupidly long, but everyone's lines were. All afternoon flights thru MCO had been canceled so when flights resumed, EVERYONE was landing (and trying to get their rental cars) in the same time-frame. Anyhow... I made the reservations through autoslash (which funnels them through Priceline) but had no problems at all. I ALWAYS carry hard copy of the reservation, showing all the rental details, including the price.

 

[EACarlson]

Anyhow... I made the reservations through autoslash (which funnels them through Priceline) but had no problems at all. I ALWAYS carry hard copy of the reservation, showing all the rental details, including the price.

Another bonus in using Autoslash, if for some reason your rate changes, Autoslash will make it right.