Ok, I guess I didn't realize you were one of those ppl. who creates their own reality. Just like everything else on these boards or in real life when you have a conversation with your friends/family we can only speak to what we have either experienced or been told. I have absolutely no reason to think the OP was lying, so with the information provided, the CM was completely out of line and at the very least needs retraining. From what was reported the OP didn't do/say anything wrong/rude etc., but obviously anyone can make up any scenario they'd like in their head, but that just seems like a complete waste of time to me.
For ppl. like you, who apparently need a video and I'm sure audio recording of every situation/comment/interaction in order to "believe" someone; it's probably a waste of time to be on a thread about 1st hand accounts/reports; as 99% of these reports do not have video and audio evidence that you seem to need in order to believe what is reported.