Help?

[WDWLIGHTNINGZ]

I sent in via contact us a few weeks ago saying that I used a code which I bought with my pin packs from WDW. My bird hat code did not work, I have tried SEVERAL times, does not work.

VMK came back with the reply ' Thank you for contacting VMK. You have not tried to use the code. Please try and then get back to us if it does not work. Thanks. '

Tried the code again a few times no such luck... so wrote in again from contact us.

And then VMK sent me back their first reply..

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Any tips on what I should do now? I really don't want to call the number due to call costs and time zones.

 

[Spongeblair]

I had the same problem with a Fire Window code, lucky you you got a reply I am still waiting.
~Spongeblair

 

[delicious]

keep emailing them and then call them also. I had to bug them for over five weeks before they gave me my prize, but I did not have the phone number at that time.

 

[llama62]

that's bad. I got a bird hat and fire window in my pack of cards and they both worked. Lucky me.

 

[taz]

If you dont get a reply soon, I'd call them.

 

[llama62]

If you dont get a reply soon, I'd call them.

i totally agree

 

[WDWLIGHTNINGZ]

I sent an email back saying I have no idea why my code attempts are not being logged and a log of all previous emails between VMK and I.

I got this response:

Dear LIGHTNINGZ, I have added the item to your inventory manually.

Please do not hesitate to contact us again if you do not see the item in your inventory after two days.

We are sorry you had so much difficulty with your code. See you in VMK soon.
--QA_Plaid
VMK Player Support
http://www.vmk.com

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Thanks VMK & QA_Plaid!

 

[KeepSwimmingDory]

That's great to hear.

I guess it helps to show a record of your previous communication with them. Glad you got your bird hat!

Dory