Help please with Charter Travel issue /deposit/date change ect

[jesuslovesyou]

Hi Everyone,

Im after a bit of advice if I may please.

To cut a long story short I have paid an £800 deposit on a holiday with Charter Travel which we know cant go on. The balance of said holiday is due today/2morro.

I have spoken to CT several times in the past (have emails to prove it I think) about date changes and was told I would incur a fee of £75 each per person to chance - thought that was fine.

A couple of weeks ago I emailed saying we wouldn't be able to go on the holiday could we 'roll' the deposit over and pick a new holiday in January - we just havent got the time to 'work out a holiday date at present due to our Charity and Church work.

At that point was told I couldn't change the holiday at all and I would loose the deposit - after a few emails they agreed to chance the holiday date for us once and once only. Also they would only allow us to pick dates until Sep and no pre allocation flights (we wanted to go in Nov instead but they say we cant)

So end of last Friday I sent some options to CT for quoting for different date/hotel combo's ect. I didn't get a reply until yesterday ( 3 days inc weekend )

Now here is my gripe - The quotes are well well over Virgin holidays online prices - I mean 1.4k and more over Virgin prices, they say this is due to not getting a new quote price but a date change price - they did speak to their manager and he reduced the prices but still well well over Virgin prices.
Bit surprised their quote is soooo far over Virgins especially as when we booked their price was so much cheaper than Virgin.


As anyone got any advice on this? OR is it our fault and we take a deep breath and bite the bullet and loose our deposit and go elsewhere?
Bit confused and saddened - feels like if we loose our deposit we will never get to Florida as my wife's very scared of flying and I cant see me rebooking

Blessings x

 

[wayneg]

Looks like its in the T&C's so they are within their rights to charge it.
Cancellation they can charge you the deposit you paid plus £90pp
Date change suppliers charge plus £175pp.
http://www.chartertravel.co.uk/booking-conditions

I once cancelled a VH package due to school changing dates, I cancelled and lost £400 then rebooked DIY saved more than a £1,000.

This is a big problem with going thru agents like Charter, Complete Orlando etc, they add fees ontop of the supplier. I am considering Complete Orlando again next year for a £300 saving but I know upfront i don't like their fees for changes compared to dealing direct with Disney.

You might have to take a hit on it unfortunately. Consider elsewhere if a saving can be made.

 

[wilma-bride]

I agree with Wayne. Unfortunately, this is the price you pay for booking with an agent. Can you claim off your travel insurance at all, for the loss of deposit? If not, then it seems likely you will have to just stump up the extra to CT or cancel, lose your deposit plus any additional fees and rebook with another company.

 

[OhanaSam]

Going to hijack this thread to ask something instead of starting a new one.

If you have paid a deposit through Disney for a holiday including flights and you have to change it or cancel it what do they charge you? I'm not allowed book holidays in work until the end of the financial year but we paid a deposit in June for our may holiday because it was such a good deal and it has gone up by nearly £1000 now! Asked my manager and he said I should get the time of no problem but since then he's being a bit of an **** to everyone do I'm worried he won't give me my holidays and will have to change/cancel

 

[wayneg]

Going to hijack this thread to ask something instead of starting a new one.

If you have paid a deposit through Disney for a holiday including flights and you have to change it or cancel it what do they charge you? I'm not allowed book holidays in work until the end of the financial year but we paid a deposit in June for our may holiday because it was such a good deal and it has gone up by nearly £1000 now! Asked my manager and he said I should get the time of no problem but since then he's being a bit of an **** to everyone do I'm worried he won't give me my holidays and will have to change/cancel

You should have a link to your T&C's with your booking.
Here it is http://wdtc.disneyinternational.com/Terms-Conditions.asp

Sections there for cancellation fees & amendment fees.